ACES Field Manager, AMZL

Amazon Jobs; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading e-commerce platform is seeking an ACES Manager in Mexico City to oversee delivery operations and process improvements. You will drive collaboration between station management and the ACES team, optimizing performance through effective change management. Candidates must have a Bachelor's degree in a related field and experience working with cross-functional teams. Fluency in English is essential. This role involves working non-traditional shifts during peak times.

Formación

• Bachelor's degree in a technical field required.
• Experience in cross-functional team settings.
• Fluent in English, both written and spoken.

Responsabilidades

• Monitor logistics and delivery success through set performance indicators.
• Drive current performance to benchmark rates.
• Lead the management of a Delivery Station during peak times.

Conocimientos

Process improvement

Cross-functional team collaboration

Lean techniques

Six Sigma techniques

Kaizen

Educación

Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field

Descripción del empleo

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for an ACES Manager.

As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization on site. You will be the link between station management and the ACES team. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance. Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

Main responsibilities:

• As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.
• In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.
• Contribute to audit initiatives and support results-driven action planning.
• Contribute to deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders.
• Support development and continuous piloting of process improvements and ongoing benchmarking initiatives.
• Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts.
• During peak time, you will have the responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance.
• This role will be based in the delivery station. You are willing to work in non-traditional shift patterns which include nights.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field.
• Experience working with cross-functional teams.
• Speak, write, and read fluently in English – Knowledge of Lean, Six Sigma and Kaizen techniques.

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