Account Manager

Porch Mexico; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading home services company is looking for a Guardian | Account Manager to manage client relationships and optimize account performance. The role offers the flexibility of 100% remote work, supporting a work-life balance. Candidates should possess excellent communication skills, adaptability, and a good understanding of consumer behavior. The company provides a competitive pay structure and ongoing training for career development, all while maintaining a culture of inclusivity and support.

Servicios

Competitive pay

Bonuses

Paid initial training

Ongoing training and career development

Work-life balance

Formación

• Sales experience is helpful but not mandatory.
• Must have a quiet workspace with a good internet connection.
• Requires a laptop or desktop that meets minimum specifications.

Responsabilidades

• Manage a FlexFund book of Inspectors.
• Conduct biweekly/monthly calls to review account details.
• Upsell ancillary services and train inspectors.
• Build relationships with clients based on trust.
• Collect and analyze data to understand consumer behavior.

Conocimientos

Exceptional verbal and written communication skills

High English proficiency

Adaptability and strong problem-solving skills

Excellent active listening skills

Ability to build rapport and collaborate with others

Descripción del empleo

Porch Group Is a vertical software company reinventing the home services and insurance industries.

Through our family of technology, SaaS, and Insurance companies we are able to offer innovative software and service solutions to more than 28,500 companies, and 350,000 policyholders across the country.

Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey.

Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way.

Since we were founded in , we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years.

At Porch Group, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work.

The future is bright for the Porch Group, and we'd love for you to be a part of it, as our Guardian | Account Manager

WHAT YOU WILL DO :

• Manage a FF (FlexFund) book of Inspectors
• Biweekly / Monthly calls to review accounts details
• Upsell ancillary services, train and provide best practices to inspectors on ARPI
• Assist in the reporting, analysis and evaluation of account
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Acting as a client advocate with a focus on improving the buyer experience.
• Keep track of impending deadlines and ensure all work is completed in a timely manner
• Identify new business opportunities

WHAT TO EXPECT :

• Quick recruitment process through video calls.
• Pay : $6.00 usd an hour
• Bonuses : a compelling bonus plan to motivate you to go beyond and above to reach your goals.
• Training : paid initial training, as well as on-going training to help you develop in your role and career.
• Career path : this is only the beginning!
• We offer real opportunities for career growth as our team keeps on growing!
• Support : You're working from home but not alone!
• Your team is available in real-time to help you be successful!
• Work / Life Balance : This is a 100% remote job which means no more time wasted in traffic!
• Spend more time at home, where your family needs you!

WHAT YOU BRING :

• Exceptional verbal and written communication skills.
• High English proficiency
• Sales experience would be great but not mandatory
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors
• Workspace : A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
• Equipment : a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.

What's next?

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve.

We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.