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Work In Portugal - Customer Operations/Italian Market (Accomodation From Day 1)
Job summary
A dynamic international recruitment firm is seeking an Operations Customer Expert for a role in a multicultural environment in Portugal. The position involves responding to customer requests, managing support tickets, and conducting outbound calls. Ideal candidates are Italian speakers who can thrive in a fast-paced setting. The role offers a competitive monthly salary with options for company housing, bonuses, and health insurance from day one.
Benefits
Qualifications
- Italian-speaking talents required for customer operations role.
- Ability to respond to customer requests via multiple communication channels.
- Experience with CRM tools is beneficial.
Responsibilities
- Respond to customer requests via email, chat, and calls.
- Handle support tickets related to queries and refunds.
- Perform back-office tasks and outbound calls.
- Maintain accurate records using CRM tools.
- Achieve performance goals and respect deadlines.
Want to Relocate to Portugal?
We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.
Position : Operations Customer Expert
Location : Lisbon, Portugal
Market : Italian-Speaking
As part of the Customer Service Operations team, you will :
- Respond to customer requests via email, chat, contact forms, and calls
- Handle support tickets related to general queries, refunds, or incomplete services
- Call users to speed up case resolution and improve communication
- Perform back-office tasks that may involve outbound calls
- Conduct outbound calls to promote products, collect feedback, and support customer success
- Maintain accurate records using CRM tools
- Achieve performance goals and respect deadlines
- Provide operational feedback and elevate cases when needed
Option 1 With Apartment (Company Housing Included)
Total Gross Cash Compensation : 1,050 / month
- Base salary
- Monthly holiday & Christmas allowances
- Meal allowance (7 per working day)
- Apartment benefit‑in‑kind (200 declared on payslip, tax‑free until 31 / 12 / 2026)
- Health insurance from day one
- Potential productivity bonus (performance‑based)
Option 2 Without Apartment (You Arrange Your Own Housing)
Total Gross Cash Compensation : 1,379.00 / month
- Base salary
- Monthly holiday & Christmas allowances
- Meal allowance
- Health insurance from day one
- Potential productivity bonus (performance‑based)
- Schedule : 8 hours / day
- Training content includes system onboarding, customer management, product training & on‑the‑job practice
- Training allowance : 42.72 per day
- Payment is made only if training is fully completed
- 40 hours / week + 1 hour lunch break
- 22 vacation days per year
- Italian holidays apply
- If you work on a Portuguese public holiday, you receive a compensation day
- Office located near Oriente / Moscavide stations (easy access by metro, bus, train)
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.
Want to apply or learn more? Feel free to message me!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.