Work In Portugal - Customer Care/Italian Market (Remote Job With Accomodation)!)

Cross Border Talents; Palermo; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A staffing agency is seeking a Customer Support Representative to work remotely with focus on Italian-speaking customers. Responsibilities include responding to inquiries, managing support tickets, and ensuring customer satisfaction. The role offers up to €1,000 monthly plus performance bonuses, with relocation support available for candidates moving from abroad. Join a multicultural team and enjoy a great work-life balance.

Servizi

Performance and complexity bonus

Relocation support

Accommodation option available

Competenze

• Fluent in Italian with strong customer service skills.
• Ability to handle customer requests via various channels.
• Prior experience in customer support or related field preferred.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets related to general queries and refunds.
• Maintain accurate records using CRM tools.

Conoscenze

Italian language proficiency

Customer service skills

Communication skills

Strumenti

CRM tools

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position : Customer Support Representative

Location : Remote in Portugal

Market : Italian -Speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary : Up to1,000 +performance & complexity bonus gross / monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option :

Studio apartment in a company shared building for up to 12 months

Rent : 280 / month , all utilities included (deducted from payslip)

Working Conditions

• 40 hours / week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!