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The Quality Claim Engineer is responsible for managing customer quality claims, ensuring proper root cause analysis, coordinating corrective and preventive actions, and maintaining high standards of product quality and customer satisfaction. The role acts as a key interface between the customer and internal departments, supporting continuous improvement initiatives.

Main Responsibilities

Receive, analyze, and manage customer quality claims in a timely and professional manner..

Prepare and maintain detailed technical reports.

Coordinate and monitor corrective and preventive actions across departments.

Collaborate closely with Production, R&D, Quality Assurance, Logistics, and After-Sales teams.

Maintain clear and proactive communication with the customer throughout the claim resolution process.

Support internal and external quality audits.

Analyze claim trends and KPIs to identify recurring issues and propose improvements.

Job Description

The Quality Claim Engineer is responsible for managing customer quality claims, ensuring proper root cause analysis, coordinating corrective and preventive actions, and maintaining high standards of product quality and customer satisfaction. The role acts as a key interface between the customer and internal departments, supporting continuous improvement initiatives.

Main Responsibilities

• Receive, analyze, and manage customer quality claims in a timely and professional manner..

• Prepare and maintain detailed technical reports.

• Coordinate and monitor corrective and preventive actions across departments.

• Collaborate closely with Production, R&D, Quality Assurance, Logistics, and After-Sales teams.

• Maintain clear and proactive communication with the customer throughout the claim resolution process.

• Support internal and external quality audits.

• Analyze claim trends and KPIs to identify recurring issues and propose improvements.

• Participate in Continuous Improvement Programs.

Education:

• Degree in Engineering (preferably Mechanical, Industrial, Materials, or similar).

Experience:

• 2–5 years of experience in a similar role within Quality, After-Sales, Production, or Technical Support.

• Proven experience in managing customer complaints and technical problem-solving.

Technical Skills:

• Good understanding of manufacturing processes and materials.

• Familiarity with ERP systems and QMS platforms (e.g., SAP, Salesforce, ISO 9001).

• Strong analytical and problem-solving skills.

Languages:

• Fluent English; other languages are a plus.

Soft Skills:

• Strong communication and interpersonal skills.

• Customer-oriented mindset with high attention to detail.

• Ability to work independently and manage priorities under pressure.

• Team player with a proactive and flexible approach

If you feel confident in the position don't hesitate to apply

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Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability or any other protected class

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