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Technical Service Engineer - Lombardy and Veneto

Location : Verona, Italy

Work Arrangement : Remote

Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. We deliver fully integrated solutions that enhance product quality and safety, ensure regulatory and retailer compliance, facilitate product recalls, and improve manufacturing processes.

As a Technical Service Engineer, you will be part of our technical service team in your assigned area in Italy, providing technical support to our local customers. This role offers an opportunity to develop your professional career in a highly professional environment with innovative equipment.

Responsibilities include :

• Perform pre-installations, installations, and maintenance activities.
• Conduct training sessions internally and externally as needed.
• Complete service reports accurately, including time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, and billing request confirmation.
• Actively promote and sell Markem-Imaje service products to improve application uptime and maximize sales results, ensuring high customer satisfaction.
• Collaborate with the Sales team to meet sales revenue targets and foster strong relationships.
• Travel within your assigned area and occasionally nationally for training and meetings.

Requirements :

• Ability to manage multiple tasks effectively.
• High proficiency in Italian; intermediate English; Spanish is a plus.
• Ability to follow procedures and plan time efficiently.
• At least 2-3 years of experience as a Field Service Engineer or Technical Service Engineer.
• Technical assessment skills and proactive problem-solving abilities.
• Certifications in Mechanical, Electrical/Electronics, Networking, Vision cameras, or software capabilities.
• Knowledge of technical products, ideally including Markem-Imaje’s product range.

What we offer :

• Health Care
• Company car
• Performance-based yearly merit increase
• Growth opportunities in an international environment

You’ll only be the right candidate if you align with our values and culture :

• Winning through customers
• High ethical standards, openness, and trust
• Results-oriented mindset
• Respect and value for people

If you believe you match our values and have the relevant experience, we look forward to your application!

LI-DNI#SWE

Work Arrangement : Remote

All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, genetic information, or other protected factors.

Fraudulent Recruiting Disclaimer : Dover Corporation and its affiliates do not endorse recruitment practices involving payment or personal information outside our official channels. Verify the authenticity of any job invitation or offer by contacting us directly through our official websites. For protection tips, review our Recruitment Fraud Notice on our careers site.

This position may be located in : EMEA : Italy : Verona : Verona

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