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Job summary
A leading international recruitment agency is seeking a Customer Support Representative to join a diverse and multicultural team in Portugal. This remote position requires fluent Italian and English. Responsibilities include responding to customer inquiries, handling support tickets, and achieving performance goals. The role offers a competitive salary of up to €1,000 gross/month, along with performance bonuses and relocation support. Enhance your career in a vibrant work environment.
Benefits
Qualifications
- Fluent in Italian and English.
- Experience in customer support is a plus.
- Strong communication and interpersonal skills.
Responsibilities
- Respond to customer requests via email, chat, and calls.
- Maintain accurate records using CRM tools.
- Achieve performance goals and respect deadlines.
Skills
Position: Customer Support Representative
Location:Remote in Portugal
Market: Italian-Speaking
As part of the Customer Service Operations team, you will:
- Respond to customer requests via email, chat, contact forms, and calls
- Handle support tickets related to general queries, refunds, or incomplete services
- Call users to speed up case resolution and improve communication
- Perform back-office tasks that may involve outbound calls
- Conduct outbound calls to promote products, collect feedback, and support customer success
- Maintain accurate records using CRM tools
- Achieve performance goals and respect deadlines
- Provide operational feedback and elevate cases when needed
- Salary:Up to1,000 +performance & complexity bonus gross/monthly (14 salaries per year)
- Relocation Support (exceptional, for candidates moving from abroad)
Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)
- 40 hours/week + 1 hour lunch break
- 22 vacation days per year
- If you work on a Portuguese public holiday, you receive a compensation day
Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.
Want to apply or learn more? Feel free to message me!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.