Work in Portugal - Customer Care/Italian Market !)

Cross Border Talents; Napoli; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading talent relocation company is seeking a Customer Support Representative to work remotely in Portugal. This role involves responding to customer inquiries and providing support through various channels. The ideal candidate will have proficiency in Italian and experience in customer service. A competitive salary up to 1,000 euros gross monthly plus bonuses is offered, along with relocation support and accommodation options available for candidates relocating from abroad.

Servizi

Performance and complexity bonus

Relocation support

Shared accommodation option

Competenze

• Proficiency in Italian for effective communication.
• Experience in customer service or support roles.
• Ability to handle multiple customer requests simultaneously.

Mansioni

• Respond to customer requests via different channels.
• Handle support tickets related to general queries and refunds.
• Conduct outbound calls to support customer success.

Conoscenze

Italian language proficiency

Customer service skills

CRM tools familiarity

Strumenti

CRM software

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location:Remote in Portugal
Market: Italian-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary:Up to1,000 +performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!