Work in Portugal - Customer Care/Italian Market !)

Cross Border Talents; Torino; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading international recruitment agency is seeking a Customer Support Representative to join a diverse and multicultural team in Portugal. This remote position requires fluent Italian and English. Responsibilities include responding to customer inquiries, handling support tickets, and achieving performance goals. The role offers a competitive salary of up to €1,000 gross/month, along with performance bonuses and relocation support. Enhance your career in a vibrant work environment.

Servizi

Performance and complexity bonuses

Relocation support

Shared accommodation option

22 vacation days per year

Competenze

• Fluent in Italian and English.
• Experience in customer support is a plus.
• Strong communication and interpersonal skills.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Maintain accurate records using CRM tools.
• Achieve performance goals and respect deadlines.

Conoscenze

Customer service skills

Communication skills

Problem-solving abilities

CRM tool usage

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location:Remote in Portugal
Market: Italian-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary:Up to1,000 +performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!