Jobs in Palermo, Italy
Project Manager - Categoria protetta (L. 68/99)
JR Italy
Connect with headhunters to apply for similar jobsOFFICINE MARAN ASSUME: Tubisti e Installatori/Manutentori Termoidraulici, Impianti civili e ind[...]
JR Italy
Technical System Engineer and Expert Software Developer
JR Italy
Technical Service Engineer - Italy
Job summary
A leading technical services firm is seeking a Technical Service Engineer based in Italy. The role involves delivering expert technical support, managing service requests, and collaborating with sales teams. Ideal candidates will have an engineering degree, fluency in Italian and English, and at least 3 years of experience in technical support or engineering. This position requires travel nationally and occasionally internationally.
Qualifications
- 3+ years of experience in technical support, engineering, or field services.
- Fluency in Italian and English, both written and spoken.
- Ability to travel nationally and occasionally internationally.
Responsibilities
- Deliver expert, solution-driven technical support.
- Conduct engaging training sessions for installers.
- Manage RMA requests to maintain high customer satisfaction.
- Collaborate with sales to provide technical expertise.
- Prepare technical proposals and system designs.
Skills
Education
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5236510091053629440337141
4
22.08.2025
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Work Responsibility:
- Deliver expert, solution-driven technical support to our professional customers and partners.
- Conduct engaging training sessions to empower installers and internal teams.
- Manage RMA requests with speed and precision to keep customer satisfaction high.
- Drive service optimization, improving response times, parts usage, and cost-efficiency.
- Track and report service KPIs to ensure continuous improvement.
- Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
- Prepare compelling technical proposals, system designs, and product presentations.
- Ensure all technical solutions meet local regulatory and grid requirements.
- Monitor local market trends and share insights with R&D, product, and marketing teams.
- Support our presence at trade shows, technical workshops, and partner events.
- Provide hands-on support during on-site installations and commissioning when needed.
Requirements:
- Based in Italy with the ability to travel nationally and occasionally internationally.
- Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
- 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
- Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
- Adaptable and proactive, comfortable working in a fast-paced, international environment.
- Fluent in Italian and English, both written and spoken.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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