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Zusammenfassung
An international job placement company is seeking a customer support agent in Milan. You will assist customers with their inquiries via phone, chat, and email, maintaining high satisfaction levels. Ideal candidates are fluent in Italian, possess strong communication skills, and have some troubleshooting experience. This role offers comprehensive relocation support, competitive salary, and health benefits.
Leistungen
Qualifikationen
- Fluency in Italian is required.
- Prior customer support experience is an advantage.
- Familiarity with iOS and/or MacOS preferred.
Aufgaben
- Communicate with customers via phone, chat & email.
- Track and follow cases to ensure they are closed timely.
- Assist customers with account management and troubleshooting.
Kenntnisse
We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage / secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
- Fluency in Italian
- Intermediate English
- Familiarity with iOS and / or MacOS, or comparable technology, is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
- Relocation support : Flights, accommodation & housing assistance, all at no cost to you
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts .
- Full training by certified instructors on products and customer service techniques.
- Professional growth and development opportunities.
- Special events, community involvement, and social responsibility initiatives.
- Free online Greek language courses.
- State-of-the-art premises, providing a great working environment with relaxing break areas.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.
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