Jobs in Firenze, Italy

Operational Excellence and Digitization - Senior Program Manager

Partner with the best

Join our team to lead cross-functional initiatives within the GTS Operational Excellence and Digitization team. In this role, you will serve as the functional reference point for the GTS digital transformation journey and help shape GTS strategic direction for our core processes and tools; you willbe defining, planning, and executing the GTS digital transformation journey, with a focus on delivering impactful digital initiatives that improve internal processes, tools, and ultimately enhance the customer experience. This includes owning the roadmap for affected tools, coordinating project execution through to adoption, and ensuring alignment with strategic goals. The position requires close collaboration with GTS Digital, GTS business functions, and subject matter experts to drive transformation that makes GTS faster, smarter, and more efficient in the aftermarket business.

As an Operational Excellence and Digitization Program Manager, you will be responsible for:

• Leading the execution of our digital transformation strategy, integrating internal processes and tools with digital products to enhance customer experience.
• Owning and evolving the digital roadmap for core platforms, aligning tool capabilities with operational and strategic goals.
• Collaborate with stakeholders to drive process consistency, simplification, and integration.
• Defining and prioritizing strategic initiatives, balancing customer outcomes, business impact, and resource availability in line with GTS business objectives. Funnel new ideas into roadmaps and programs.
• Identifying process gaps and lead improvement efforts aligned with digital transformation and operational excellence standards.
• Partnering with the GTS digital technology team, GTS business functions, and subject matter experts to implement strategies, supporting systems enrichment and service infrastructure digitization.
• Driving program execution with accountability for budget, timelines, change management, and ROI.
• Coordinating and coaching cross-functional teams, fostering collaboration, learning, and accountability to accelerate change adoption.
• Reporting to senior leadership on program progress, risks, and outcomes, contributing to strategic KPI governance and transformation maturity.

Fuel your passion

To be successful in this role you will have:

• Master's Degree in engineering / management disciplines.
• Proven experience in Energy industry preferred, aftermarket and services segment
• 10+ Years of Experience in Project Management/ Program Management, Process and Tool / PMO / Project Management/DT Functional Owner roles: Proven experience in process design & in leading roles in medium-large digital transformation projects
• Excellent Communication Skills, fluent in English and Italian
• Proven experience on collaborating with executive stakeholders on strategic objectives and large high visibility programs
• High-energy, self-motivated, confident team player willing to take on responsibilities across functions and teams' boundaries. Promoter of a culture of collaboration and change

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive
• Occasionally remote working from home or another work location

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

The Good Stuff

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits