Jobs in Firenze, Malasia

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We offer OmniChannel Front Office BPO services worldwide in all languages and are currently seeking a talented Italian-speaking CSR for our international team.

Our new teammates will participate in running multilingual customer service for one of our clients, a flagship of shared green mobility across the EU.

Application Instructions

Please prepare a short (2-3 minute) voice recording in which you :

• Introduce yourself and explain why you would like to work with us.

Job Responsibilities

• Escalate problems in Italian and / or English for Second Line Help-desk support, if applicable.
• Assist with additional administrative tasks related to the campaign.
• Learn and follow instructions, use standard operating procedures, call scripts, and FAQs provided by management.
• Ensure SLA compliance and demonstrate ownership mentality toward customer needs.
• Be punctual and available for assigned shifts.
• Participate in all required training sessions.
• Substitute for other agents if needed.
• Provide immediate feedback on any issues with the used programs.

Agent Requirements

• At least C1 level in Italian and English.
• 1-2 years of experience in a call / service center in a similar role.
• Excellent written and spoken communication skills.
• Strong analytical and problem-solving skills.
• Familiarity with CRM tools is an advantage.
• Able to work 140+ hours per month in CET timezone.
• Quiet home workspace, USB headset, Windows computer / laptop (Windows 8 or above), and broadband internet.
• Located in EMEA countries.

Our Offer

• 8 EUR / hour, paid monthly, within the first ten working days of the following month.
• Remote work with flexible hours.
• Work from home opportunities.
• COVID-19 considerations : home-office / remote work.

Experience and Language Requirements

• Customer Service / call center experience : 1 year (required).
• Languages : English and Italian at C1 level (required).

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