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Customer Experts for a Tech Leader - Italian - Remote in Greece
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EUR 30 000 - 50 000
Il y a 24 jours
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Customer Experts for a Tech Leader - Italian - Remote in Greece
Dila Recruitment
Napoli
À distance
EUR 30 000 - 50 000
Plein temps
Il y a 24 jours
Description du poste
Overview
Position: Customer Expert
Work model: Remote
Location: Greece
Employment type: Full-time
What you will do
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they close in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage / secure their accounts & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
What you will bring
- Fluency in Italian
- Advanced English knowledge
- Familiarity with iOS and / or MacOS or comparable technology is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
What we offer
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process - all at no cost to you)
- Competitive monthly salary 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises providing a great working environment with relaxing break areas
Key Skills
Anti Money Laundering,Access Control,Content Development,Flex,AC Maintenance,Application Programming
Experience: years
Vacancy: 1
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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