Remote French OR Italian OR Spanish Customer Support with relocation to Greece

Cross Border Talents; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading online community support company is seeking a Customer Service Representative to provide empathetic, high-quality support to users worldwide. This remote role allows you to work from anywhere within Greece. The ideal candidate will possess strong language skills in French, Spanish, or Italian at a C1-C2 level and communicate effectively in English at B2 level or higher. Join a diverse team that values empathy and community-driven service while enjoying career development and flexibility in a supportive work environment.

Servizi

Competitive Salary

Performance bonus

Relocation support

Continuous training and growth opportunities

Flexible work conditions

Competenze

• Native or near-native proficiency in French, Spanish, or Italian.
• Comfortable using data-driven insights to improve processes.
• Familiarity with online communities or social platforms.

Mansioni

• Deliver empathetic and accurate user support.
• Investigate and resolve user issues effectively.
• Analyze data to optimize workflows.

Conoscenze

Language proficiency French OR Spanish OR Italian

English B2 level or higher

Interpersonal and communication skills

Analytical skills

Community-oriented mindset

Descrizione del lavoro

About the Role

Become part of a team that prioritizes empathy, excellence, and innovation!
We’re seeking a Customer Service Representative to support a global online community. In this position, you will help to create meaningful digital experiences by delivering high-quality, compassionate support to users around the world. Your role will be essential in fostering community trust and ensuring every user feels acknowledged, respected, and assisted. Enjoy the freedom of working remotely from anywhere in Greece, whether in a lively city or on a beautiful island and immerse yourself in the country's rich culture and stunning landscapes while advancing your career.

Key Responsibilities

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and elevate emerging or complex issues to the global team.

Requirements

• Language proficiency:
  • French OR Spanish OR Italian: C1-C2 level (native or near-native).
  • English: B2 level or higher.
• Excellent interpersonal and communication skills with a genuine sense of empathy.
• Proactive and community-oriented mindset.
• Strong analytical skills with attention to detail.
• Ability to interpret and apply community standards consistently.
• Comfortable using data-driven insights to improve processes.
• Familiarity with online communities or social platforms (training provided).

Compensation & Benefits

• Competitive Salary
• Performance bonus
• Work schedule: Monday–Sunday (8-hour shifts, 5 days/week, rotating).
• Relocation support: Assistance provided for candidates relocating to Greece.
• Career development: Continuous training, growth opportunities, and mentorship.
• Work environment: International, inclusive, and supportive workplace culture.
• Flexibility: Hybrid and adaptable working conditions.
• Location: Work remotely from anywhere within Greece

Why Join Us

Be part of a diverse, forward-thinking team committed to shaping safe and positive online spaces. Here, your empathy, insight, and initiative directly impact millions of users while advancing your career in a collaborative and innovative environment.