Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

Global People Sphere; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading international support agency seeks a Customer Support Representative to join their team remotely from Portugal. The ideal candidate should be fluent in Italian and possess strong customer service skills. Responsibilities include responding to customer requests, handling support tickets, and maintaining accurate records. Additional perks include a competitive salary package with relocation support and accommodation options. This role is perfect for anyone looking to advance their career in a multicultural environment.

Servizi

Performance and complexity bonus

Relocation support

Accommodation option

Competenze

• Be fluent in Italian and comfortable interacting with customers.
• Have experience in customer support or related fields is an advantage.
• Ability to work in a remote and multicultural environment.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets and resolve customer issues.
• Provide operational feedback and maintain accurate records.

Conoscenze

Italian language proficiency

Customer service skills

Communication skills

Strumenti

CRM tools

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position:

Customer Support Representative

Location:

Remote in Portugal

Market:

Italian -Speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

• Salary: Up to 1,000 + performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option

Studio apartment in a company shared building for up to 12 months

Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!