Travel Design & Bookings Assistant

Travel by Luxe; Firenze; Remoto; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A travel agency is looking for a Travel Design & Bookings Assistant to work on Italy-based customized itineraries for private clients. This fully remote position requires strong communication skills in English and Italian, and an ability to thrive under pressure. The ideal candidate will excel in the sales process and have a keen attention to detail. This is an apprendistato contract with specific eligibility criteria related to age and employment status.

Servizi

Flexible remote working

Work computer

Supportive team environment

Competenze

• C1 level of written & spoken English required.
• C1/C2 level of written & spoken Italian required.
• Must have permission to work & reside in Italy.

Mansioni

• Design accurate, curated itineraries for clients.
• Manage client relationships from booking to departure.
• Ensure clients have all necessary information before arrival.

Conoscenze

Attention to detail

Sales process understanding

Client communication

Problem-solving

Rapid learning of new technologies

Team collaboration

Time management

Strumenti

Google Sheets

Trello

Descrizione del lavoro

Travel Design & Bookings Assistant

APPRENDISTATO CONTRACT

Our ideal candidate is a person who has completed a Travel Design & Bookings & Operations course or has already had a similar experience working with a tour operator / travel agency or DMC. You will primarily be working on Italy-based customised itineraries for private clients; you will also work on the UK & Ireland, Spain & Portugal, France & Greece at various stages.

This position is fully remote and you will be working from home.

Job Description

This role will see you work in Travel Design and Bookings & Operations. Note: you will not do these roles concurrently; you will do one or the other for a period of time according to seasonality and business needs.

As a Travel Designer you will be responsible for designing accurate, curated itineraries for clients and actively involved in the sales process including communicating with the client via email and telephone. You will have a sales budget which you will need to achieve.

As a Bookings & Operations Assistant, you will be responsible for all aspects of bookings as well as maintaining the client relationship from the time their booking is confirmed through when they depart. You will also manage supplier relationships.

Key tasks

• As a Travel Designer you are responsible for the creation of accurate, thoughtful itineraries, cultivating client relationships and achieving your sales targets.
• As a Bookings & Operations Assistant you will manage client relationships from booking to departure. This includes:
• Dealing with emergencies
• Checking that clients have everything before their arrival
• Communicating with clients during their tours in order to give them reconfirmation and last needed information
• Booking any type of service (transfers, tickets, hotels, activities, guides, etc.) and reconfirming with suppliers and hotels prior to tour commencement
• Follow up supplier invoices & liaise with the accounts department
• Itinerary checks: timings / meeting points / contact details for various services entered into our itinerary system & have been communicated to clients and double checked with suppliers

Who you are

• You have an almost maniacal attention to detail, and the ability to manage in a fast-paced, deadline-driven environment
• You’re not afraid to pick up the phone and speak to clients & suppliers
• You love the sales process and excel in understanding client needs and closing the business
• You have a C1 level of written & spoken English
• You have a C1/2 level of written & spoken Italian
• You work well in a team environment but are able to work independently & make quick, smart decisions to resolve problems
• You work very well under pressure and have the ability to multi-task and prioritise your workload
• You are not afraid to ask questions and come up with new ideas. At Luxe we love initiative!
• You thrive in a remote, work-from-home environment (our team all work remotely)
• You go the extra mile both for clients as well as your fellow team members
• You have a vibrant personality, a ‘can-do’ attitude and a curious, positive outlook on work & life
• You are a rapid learner of new technologies and systems (we use the Google Workspace package including Google Sheets, Trello & an online itinerary creation system)
• You are committed to a career in tourism

What we offer you

• A stimulating work environment with a fun, proactive team that helps each other
• Fully remote position
• Work computer
• Interaction with clients from all over the world & suppliers from many different countries
• Contract: apprendistato professionalizzante CCNL Turismo (to be eligible for this type of contract you need to be under 30 years of age according to Italian employment law) or 30 and over and currently receiving NASPI unemployment benefits

Availability: You must have permission to work & reside in Italy

Please include a cover letter explaining why you think you’d be the perfect candidate and perfect fit for this internship and our company. CVs & cover letters in English only.