Technical Service Engineer - Italy

JR Italy; Udine; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technical support company is seeking a Technical Service Engineer based in Udine, Italy. The ideal candidate will have an engineering degree in Electrical Engineering and over 3 years of experience in technical support. Responsibilities include providing expert technical assistance, conducting training, and optimizing service efficiency. Strong communication skills in both Italian and English are mandatory. This role may require occasional travel within Italy and internationally.

Competenze

• 3+ years in technical support, preferably in energy or electrical sectors.
• Fluent in Italian and English.
• Solution-oriented with strong communication skills.

Mansioni

• Deliver expert technical support to customers.
• Conduct engaging training sessions.
• Manage RMA requests efficiently.
• Drive service optimization and improve KPIs.
• Collaborate with sales for technical expertise.

Conoscenze

Technical support

Electrical engineering

Customer communication

Problem-solving

Adaptability

Formazione

Engineering degree in Electrical Engineering

Descrizione del lavoro

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Technical Service Engineer - Italy, udine

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EU work permit required:

Yes

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Job Reference:

5236510091053629440337118

Job Views:

4

Posted:

27.08.2025

Expiry Date:

11.10.2025

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Job Description:

Work Responsibility:

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements:

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.