Technical Account Manager

LHH; Bolzano; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading IT solutions provider in Bolzano is seeking a Technical Account Manager to promote their products and IT solutions. The role involves delivering technical support, conducting training, and engaging with key partners. Ideal candidates will have experience in Network and Storage technology and be fluent in Italian and English. The position offers growth opportunities and a dynamic work environment.

Servizi

Growth Opportunities

Challenging & diverse tasks

Opportunity to work with big players in the IT sector

Open Corporate Culture

Safe and trustful employment

Competenze

• Customer orientation with a sense of innovation and technology.
• Ability to identify and resolve partner issues with excelling at prioritization of the workload.
• Business fluency in Italian and in English.

Mansioni

• Supporting the business teams in the development and construction of offers.
• Obtaining technical certifications and expanding practical skills.
• Conducting training, webinars, and product demos.

Conoscenze

Customer orientation

Experience on Network and Storage Vendors

Experience in Huawei technology

Strong communication skills

Formazione

Technical IT high school or technical degree in Computer science

Descrizione del lavoro

Position: Technical Account Manager

Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners.

As a Technical Account Manager, you will be working in the technical department promoting our company's products and IT solutions to the Partners. You will acquire the necessary certifications and develop skills in Network and Storage – based solutions in our Vendor Portfolio. Your responsibilities will include supporting internal departments, delivering technical presentations, demos, PoC implementations, conducting trainings and webinars, and providing technical advice and support for customers.

Responsibilities

• Supporting the business teams in the development, construction of offers to the clients and answering different technical questions on your assigned solutions.
• Obtaining technical certifications and expanding your practical skills for different Vendors.
• Training, webinar, technical presentations, product demos, PoCs.
• Customer visits (virtual and onsite) by Vendor competence with sales colleagues.
• Working on a defined list of customers to enable or to develop according to the Business Unit needs.
• Continuously being trained in the latest technologies.
• Manage Customer support cases by using our ticketing system.

Requirements

• Customer orientation with a sense of innovation and technology.
• Experience on Network and Storage Vendors.
• Experience in Huawei technology: network, storage, hypervisor, (security know-how is a plus).
• Technical IT high school or technical degree in Computer science.
• Strong communication skills.
• Ability to identify and resolve partners issues with excelling at prioritization of the workload.
• Business fluency in Italian and in English language.

What we offer

• Growth Opportunities.
• Challenging & diverse tasks.
• Opportunity to work with the biggest players in the IT sector.
• Open Corporate Culture with a modern and dynamic work environment.
• Safe and trustful employment.

Arrow is an equal opportunity employer. We are committed to providing an accessible, inclusive, open, and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential.