Sr. Cluster Manager , Quick Commerce

Amazon; Trento; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading international e-commerce company is seeking a City Manager to oversee operations and lead a team for quick commerce services in Trento. Responsibilities include ensuring safety, driving performance metrics, and effective stakeholder collaboration. The ideal candidate will have at least 3 years of relevant experience and a Bachelor's degree. This role requires flexible scheduling, including nights and weekends.

Competenze

• 3+ years of experience in performance metrics, process improvement, or lean techniques.
• Experience in the quick commerce industry is preferred.
• Must be flexible with work schedules, including weekends and holidays.

Mansioni

• Ensure a safe work environment.
• Lead and supervise a team of cluster managers.
• Manage overall quality, productivity, and dark store performance.
• Strategic planning and staffing needs assessment.
• Collaborate with stakeholders to adopt best practices.

Conoscenze

Performance metrics

Process improvement

Lean techniques

Stakeholder management

Project management

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

Overview

A strategic and people leader for a large team, the City Manager of Amazon Now is empowered with complete operations responsibility a city. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives

Key job responsibilities

• Ensure a safe work environment
• Lead and supervise a team of cluster Managers, TL's as direct reportee's supported by PAs in Operations
• Responsible for the overall Quality, Productivity and dark store performance
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensuring Building heath and inventory metrics with best in class quality metrics
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• Ensure best practices in people management and accountable for compliance, Connections and scorecards.
• Manage People and team development
• Create leaders and talent pipeline. Good stake holder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Basic Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Experience in quick commerce industry

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: October 1, 2025 (Updated about 1 hour ago)

Posted: October 1, 2025 (Updated about 1 hour ago)

Posted: July 11, 2025 (Updated about 1 hour ago)

Posted: September 25, 2025 (Updated about 2 hours ago)

Posted: October 1, 2025 (Updated about 3 hours ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.