Sales Associate Temporary - Boutique Milano

HERMES; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A renowned luxury brand in Milan is seeking a Sales Associate to deliver exceptional customer experiences and build long-lasting client relationships. The ideal candidate has a Bachelor's degree, fluency in Italian and English, and previous experience in luxury retail. Responsibilities include advising customers, maintaining a client portfolio, and ensuring excellent service. Join the team's adventure focusing on human values and teamwork.

Competenze

• Experience in direct sales to clients, preferably in luxury goods.
• Professionalism, enthusiasm, and dynamism are essential.
• Availability and flexibility to work in a fast-paced environment.

Mansioni

• Advise and support customers for an omnichannel experience.
• Develop and maintain a customer portfolio for loyalty.
• Collect and update client data per privacy policy.

Conoscenze

Fluency in Italian

Fluency in English

Excellent interpersonal skills

Customer service orientation

Team player mentality

Formazione

Bachelor’s degree (preferably in fashion/linguistics)

Strumenti

Excel

Descrizione del lavoro

General Role

The Sales Associate is in charge of assisting clients through personalized and memorable customer experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

Main Responsibilities

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
• Support customers providing all type of information, including aftersales product care suggestions;
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Play an active role in customers’ events and animations whenever needed;
• Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

Profile

• Bachelor’s degree preferably with a fashion/linguistic focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;
• Proficient with Excel / IT tools;
• Willing to work temporarily. The fixed-term contract is estimated to last 6 months, with expected full-time working hours;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!