Sales and Station Agent

Turkish Airlines; Aprilia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A major airline company seeks a Sales and Station Agent to perform ticket sales, booking, and passenger services at their airport office. Ideal candidates must have at least a high school diploma, one year of experience in aviation or tourism, and an excellent command of English. The role requires a team player who can handle multiple tasks under pressure. Work locations include major cities in Italy.

Competenze

• Minimum 1-year experience in civil aviation or tourism.
• Availability to work in shifts, including overnight.
• Permanent residence permit in Italy required.

Mansioni

• Carry out reservation/booking, ticket sales, and passenger services at the airport.
• Provide information to passengers regarding schedules and fares.
• Issue tickets for domestic and international lines.

Conoscenze

Excellent command of English

Ability to handle pressure

Team player

Strong communication skills

Ability to multitask

Formazione

Master / Bachelor degree or high school graduation

Strumenti

Computer Reservations System (Troya or Quickres)

Descrizione del lavoro

SALES AND STATION AGENT

Candidates who do not belong to Protected Categories (Law 68 / 99) will not be considered for further steps.

Job Description :

• Carries out Reservation / Booking, Ticket Sales, Information and Passenger (Operations) (Check-in, Manifest preparation) services at the Airport Office.
• Provides information to the passengers in relation to schedule and fare of said routes and ensures the required coordination.
• Performs reservation / booking for the passenger applying to the counter.
• Issues tickets for Domestic and International lines, MCOs (Manual Change Orders), Excess Baggage Ticket; changes such tickets; and performs the processes in relation to return of the same.
• Performs Endorsement and Rerouting processes.
• Welcomes the aircraft; and ensures coordination and communication by and between the crew, handling agent, catering, cleaning, air traffic, customs and immigration.
• Ensures that all daily flight documents are prepared in full and complete; places the orders for daily catering service; and keeps any and all kinds of records in relation to the flights.
• Performs reservation / booking; and files the post-flight documents accurately and in full; and performs statistical actions in respect of the flight coupons.
• In respect of processes for lost baggage, ensures that any lost baggage is found and delivered to their owners, by ensuring coordination with the handling agent and implements the steps in accordance with the compensation process if necessary.
• Reports and registers any operational income-cost-financing and financial statistical information to the relevant IT systems such as SAP, ERP, DOP as required by the Management.

Desired Skills & Experience

Master / Bachelor degree or at least high school graduation

Permanent residence permit in the respective country (The Company will not provide or assist with work permits)

Minimum 1-year experience in civil aviation or tourism

The ability to cope with situations that create pressure

Excellent command of English and local language(s)

Availability to work in shifts, including overnight

Being a team player along with having the capability to work independently when necessary

Ability to handle multiple tasks simultaneously

Good knowledge and experience of a major Computer Reservations System (Troya or Quickres is a plus)

Strong oral and written communication skills

Sense of responsibility

Ability to make decisions accurately and effectively

The candidates can choose their workplace from one of the Turkish Airlines offices below;

Rome

Milan

Venice

Bologna

Catania

Naples

Turin