Remote Incident Manager: ITIL & Crisis Resolution

Herzum Software srl Unipersonale; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading software firm in Italy seeks an Incident Manager with 2–3 years of experience in IT Service Management. The role involves managing and coordinating incident resolutions, ensuring minimal business impact. Candidates should have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure. A good command of Italian and English is essential. This position offers a 100% remote work mode, allowing you to join a dedicated team focused on innovation and excellence.

Competenze

• 2–3 years of experience in Incident Management or IT Service Operations.
• Strong understanding of ITIL framework and service management principles.
• Fluent in Italian and good command of English.

Mansioni

• Manage and coordinate the resolution of incidents from detection to closure.
• Act as the primary point of contact for incident escalation and communication.
• Document incident details, timelines, and actions taken in ITSM tools.

Conoscenze

Incident Management

IT Service Operations

ITIL framework

Communication

Stakeholder management

Analytical mindset

Strumenti

ServiceNow

Remedy

Descrizione del lavoro

A leading software firm in Italy seeks an Incident Manager with 2–3 years of experience in IT Service Management. The role involves managing and coordinating incident resolutions, ensuring minimal business impact. Candidates should have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure. A good command of Italian and English is essential. This position offers a 100% remote work mode, allowing you to join a dedicated team focused on innovation and excellence.