Operations Manager - Cafe Bakery Group (Florence, Italy)

PILGRIM SRLS; Firenze; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A fast-growing café and bakery group in Florence is seeking an experienced Operations Manager. The role involves overseeing daily operations, managing multi-site teams, and ensuring exceptional customer service. Ideal candidates will have proven hospitality management experience, strong leadership skills, and be fluent in Italian. The compensation ranges from €30,000 to €40,000 annually for this full-time position.

Competenze

• Proven experience in hospitality management or multi-site operations.
• Strong leadership and communication skills.
• An organized and solution-oriented mindset.
• Fluent in Italian (English is a strong plus).
• Passion for artisanal food, coffee, and community.
• A valid work permit to work in Italy.

Mansioni

• Oversee the day-to-day running of cafés and bakeries.
• Manage and support teams across multiple locations.
• Monitor performance, implement systems, and optimize workflow.
• Lead recruitment, onboarding, and staff training.
• Work closely with founders on strategy and new openings.
• Oversee inventory and supplier relationships.
• Ensure compliance with health & safety regulations.
• Maintain customer service standards.

Conoscenze

Hospitality management

Leadership

Communication

Organizational skills

Solution-oriented mindset

Fluent in Italian

English fluency

Descrizione del lavoro

Overview

We’re a small but fast-growing independent café and bakery group in Florence, known for quality, creativity, and community. As we expand, we’re looking for an experienced and proactive Operations Manager to help lead our team, streamline our operations, and grow with us.

Responsibilities

• Oversee the day-to-day running of our cafés and bakeries, ensuring consistency, efficiency, and exceptional customer experience across all locations.
• Manage and support front-of-house and back-of-house teams across multiple locations.
• Monitor performance, implement systems, and optimize workflow.
• Lead recruitment, onboarding, and staff training.
• Work closely with the founders on strategy, menus, and new openings.
• Oversee inventory, supplier relationships, and cost control.
• Ensure compliance with health & safety and local regulations.
• Maintain and elevate our customer service standards.

You Bring

• Proven experience in hospitality management or multi-site operations.
• Strong leadership and communication skills.
• An organized and solution-oriented mindset.
• Fluent in Italian (English is a strong plus).
• Passion for artisanal food, coffee, and community.
• A valid work permit to work in Italy.

Ready to grow with us?

Contratto di lavoro: Tempo pieno

Retribuzione: €30.000,00 - €40.000,00 all\'anno