Marketing Customer Support Representative

Cross Border Talents; Firenze; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A customer support solutions company is looking for a Marketing Customer Support Representative in Italy. The position involves providing B2B customer support for advertisers, focusing on product troubleshooting and customer experience through email and chat. Candidates must have strong communication skills and be proficient in Italian (C1) and English (B2 or higher). The job offers a competitive base salary, meal allowance, health insurance, and relocation support.

Servizi

Meal Allowance

Health Insurance

Welcome Bonus

Retention Bonus

Competenze

• Italian: C1 / Native level.
• English: B2 level or higher.
• Experience in customer service or sales roles.

Mansioni

• Provide B2B customer support to advertisers using the company's advertising products.
• Contribute to initiatives that improve service quality.
• Handle end-to-end product troubleshooting and advertiser support.
• Resolve generic technical and product-related issues.

Conoscenze

Sales Experience

Employee Orientation

B2B Sales

Marketing

Customer Service

Communication skills

Microsoft Outlook

Retail Sales

Home Care

LMS

Outside Sales

Human Resources

Descrizione del lavoro

Job Title

Marketing Customer Support Representative (Italian & English)

Location

Lisbon Portugal (On-site)

Start Date

29 January 2026

Working Hours

Initial Schedule (Phase 1):

• Monday to Sunday
• Operating hours: 07:00 19:00
• Rotative shifts:
  • 07:00 16:00
  • 10:00 19:00

Later Phase (TBC by client):

• 24/7 Rotative Shifts
• 2 Rotative Days Off

Languages Required

• Italian: C1 / Native level
• English: B2 level or higher

Role Overview

You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting advertiser education and customer experience delivered via email and chat channels.

This position requires strong communication skills problem-solving abilities and a customer-centric mindset.

Key Responsibilities

• Actively contribute to initiatives that improve service quality and overall user experience
• Handle end-to-end product troubleshooting and advertiser support
• Manage case volumes across email and chat channels
• Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams
• Resolve generic technical and product-related issues
• Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication
• Maintain adherence to service level agreements (SLAs) and productivity targets
• Partner with internal technical specialists to educate advertisers on product features and common issues

Compensation & Benefits

• Base Salary: 1000 (for 14 months)
• Meal Allowance: 7.63 / day
• Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)
• Welcome Bonus: Paid over 12 months during the first year (conditional on <6% unjustified absenteeism in the month prior to payment)
• Retention Bonus: From December onwards no retention bonus for Search Engine and Website Solutions projects

Note: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions.

Relocation Support

If interested send me your English CV to email.

Key Skills

• Sales Experience
• Employee Orientation
• B2B Sales
• Marketing
• Customer Service
• Communication skills
• Microsoft Outlook
• Retail Sales
• Home Care
• LMS
• Outside Sales
• Human Resources

Employment Type : Full Time

Experience: years

Vacancy: 1