Marketing Customer Support Representative

Cross Border Talents; Casalnuovo di Napoli; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading talent acquisition company based in Campania is seeking a Marketing Customer Support Representative. This full-time role involves providing B2B customer support to advertisers using the company's advertising products. Candidates must be fluent in Italian and possess strong communication skills. The position offers a base salary and various benefits, including health insurance and a meal allowance. A strong customer-centric mindset is essential for ensuring customer satisfaction.

Servizi

Meal Allowance

Health Insurance

Welcome Bonus

Retention Bonus

Competenze

• Fluent in Italian (C1) and English (B2 or higher).
• Strong communication skills and problem-solving abilities.
• Customer-centric mindset is essential.

Mansioni

• Provide B2B customer support focusing on product troubleshooting.
• Manage case volumes across email and chat channels.
• Collaborate with internal teams to drive resolution.

Conoscenze

Sales Experience

B2B Sales

Customer Service

Communication skills

Marketing

Microsoft Outlook

Retail Sales

Descrizione del lavoro

Marketing Customer Support Representative Cross Border Talents•Casalnuovo di Napoli, Campania, ITALY

Job Title

Marketing Customer Support Representative (Italian & English)

Location

Lisbon, Portugal (On-site)

Start Date

29 January 2026

Working Hours

• Initial Schedule (Phase 1): Monday to Sunday
• Operating hours: 07:00 – 19:00
• Rotative shifts: 07:00 – 16:00
• 10:00 – 19:00
• Later Phase (TBC by client): 24/7 Rotative Shifts
• 2 Rotative Days Off

Languages Required

• Italian: C1 / Native level
• English: B2 level or higher

Role Overview

You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience delivered via email and chat channels.

This position requires strong communication skills, problem‑solving abilities and a customer‑centric mindset.

Key Responsibilities

• Actively contribute to initiatives that improve service quality and overall user experience
• Handle end-to-end product troubleshooting and advertiser support
• Manage case volumes across email and chat channels
• Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams
• Resolve generic technical and product‑related issues
• Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication
• Maintain adherence to service level agreements (SLAs) and productivity targets
• Partner with internal technical specialists to educate advertisers on product features and common issues

Compensation & Benefits

• Base Salary: 1000 (for 14 months)
• Meal Allowance: 7.63 / day
• Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)
• Welcome Bonus: Paid over 12 months during the first year (conditional on
• Retention Bonus: From December onwards no retention bonus for Search Engine and Website Solutions projects
• Note: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions.

Relocation Support

If interested send me your English CV to email.

Key Skills

• Sales Experience
• Employee Orientation
• B2B Sales
• Marketing
• Customer Service
• Communication skills
• Microsoft Outlook
• Retail Sales
• Home Care
• Outside Sales
• Human Resources

Employment Type

Full Time

Experience

\

years

Vacancy

1

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