Italian Customer Service Representative - RelocateAbroad

Cross Border Talents; Napoli; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A recruitment company is seeking an Italian-speaking Customer Service Representative for an international brand. The role requires effective communication and a strong commitment to customer satisfaction while providing assistance to clients via phone, email, and chat. Ideal candidates will be fluent in both Italian and English, possess a customer-focused attitude, and be willing to relocate abroad. Attractive benefits include relocation support and health insurance.

Servizi

Competitive salary and performance bonuses

Full relocation support for international candidates

Meal and Transport Allowances

Health Insurance

Paid Leave Allowances

Training and professional development opportunities

Competenze

• Must be able to communicate effectively in both Italian and English.
• A strong work ethic to ensure customer satisfaction is essential.
• Familiarity with CRM systems or support tools is beneficial.

Mansioni

• Provide high-quality customer service to Italian-speaking clients via phone, email, and chat.
• Assist customers with inquiries regarding products and services.
• Escalate unresolved issues to appropriate internal departments.

Conoscenze

Fluency in Italian

Fluency in English

Customer-focused attitude

Problem-solving skills

Descrizione del lavoro

Overview

Locations: Portugal, Greece and Bulgaria.

Work Model: On-site

Required Languages: Italian + English

About the Role: We are hiring an Italian-speaking Customer Service Representative to support an international brand in Portugal, Greece or Bulgaria! We are looking for individuals who excel in communication and problem-solving, and who have a strong work ethic to ensure excellent customer satisfaction.

Responsibilities

• Provide high-quality customer service to Italian-speaking clients via phone, email, and chat.
• Assist customers with inquiries regarding products, orders, services, billing, and technical issues.
• Escalate unresolved issues to appropriate internal departments when necessary.

Qualifications

• Fluency in Italian and English.
• Customer-focused with a positive, empathetic, and professional attitude.
• Basic computer literacy and comfort with CRM systems or support tools.
• Must be a valid EU citizen and willing to relocate abroad.

Benefits

• Competitive salary and performance bonuses.
• Full relocation support for international candidates.
• Meal and Transport Allowances.
• Health Insurance.
• Paid Leave Allowances.
• Training and professional development opportunities.