Italian Content Review Specialist & Customer Support | Based in Portugal

Cross Border Talents; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global customer experience company is seeking motivated Italian speakers for customer support and content moderation roles in Portugal. You will assist users and ensure content compliance within a diverse team. Candidates must have Italian (C1) and English (B2) proficiency and be available for flexible shifts. Relocation support is offered for eligible candidates.

Servizi

Relocation support

Welcome bonus of 2,000 euros

Competenze

• Ability to respond to inquiries via phone, email, or chat.
• Experience in providing user support and issue resolution.
• Knowledge in content compliance and moderation.

Mansioni

• Respond to inquiries and assist with troubleshooting.
• Evaluate user-generated content and enforce platform policies.
• Maintain high customer satisfaction levels.

Conoscenze

Italian fluency (C1 or higher)

English proficiency (minimum B2)

Strong communication and interpersonal skills

Flexibility to work in rotating shifts

Descrizione del lavoro

URGENT HIRING WELCOME BONUS: 2,000 euros (for Italian market, available until July 31)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)

Language Requirements: Italian (C1+) + English (B2+)

Contract Type: Full-time, Shifts (including weekends if required)

Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal? Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

Customer Support

• Respond to inquiries via phone, email, or chat
• Assist with troubleshooting and issue resolution
• Provide accurate product and service information
• Maintain excellent customer satisfaction levels

Content Moderation

• Review and evaluate user-generated content
• Enforce compliance with platform policies
• Escalate complex cases to specialized teams
• Ensure content quality, objectivity, and safety

What Were Looking For

• Italian fluency (C1 or higher)
• English proficiency (minimum B2)
• EU citizenship or valid residence/work permit in Portugal
• Strong communication and interpersonal skills
• Availability to work on-site in Porto
• Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

• EU ID or Passport
• Portuguese Residence Card
• Manifestação de Interesse (SEF proof of registration)
• Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team. Apply today!