Head of B2A Support & Service Transformation

RateHawk; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A dynamic travel services provider in Italy seeks an experienced leader to develop and implement a comprehensive service strategy for the B2A segment. The role focuses on partner engagement, operational workflows, and team management. Ideal candidates will possess a proven background in service operations within the travel industry, with strong communication and leadership skills. The position offers flexible schedules, remote work opportunities, and various professional development perks.

Servizi

Flexible schedules

Remote work opportunities

Internal training programs

Corporate English school

MyTime Day Off

Competenze

• Proven experience in service operations or customer experience leadership within the travel industry.
• Track record of strategic transformation and service improvement initiatives.
• Strong command of reporting tools and ability to work with data.

Mansioni

• Develop and lead a comprehensive service strategy for the B2A segment.
• Analyze operational workflows for alignment with commercial needs.
• Maintain regular communication with B2A partners on operational matters.

Conoscenze

Leadership

Customer experience

Data analysis

Communication

Stakeholder management

Multi-cultural understanding

Strumenti

MS Office

Tableau

BI tools

Descrizione del lavoro

A dynamic travel services provider in Italy seeks an experienced leader to develop and implement a comprehensive service strategy for the B2A segment. The role focuses on partner engagement, operational workflows, and team management. Ideal candidates will possess a proven background in service operations within the travel industry, with strong communication and leadership skills. The position offers flexible schedules, remote work opportunities, and various professional development perks.