Electronic Technical Support Technician

Allegion; Faenza; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading safety and security company in Italy is looking for a Technical Support Specialist to oversee projects from initiation to customer handover. The role involves training, coordinating with multiple teams, and providing technical solutions. Candidates should have electronic device knowledge, excellent communication skills, and a willingness to travel. Experience in Technical Support is essential.

Mansioni

• Coordinate projects from the order to customer handover.
• Startup new plants and provide customer training.
• Train Technical Centers in product configuration.
• Coordinate with Technical Support and Sales teams.
• Use measurement instruments during site inspections.
• Install and uninstall devices as needed.
• Support Sales teams with device information.
• Provide technical solutions and best practices.
• Apply problem-solving techniques.

Conoscenze

Support and coordinate technicians and teams

Deal with customers and adapt to situations

Willingness to travel

Assertive communication

Knowledge of electronic devices connectivity

High Microsoft Office knowledge

Basic electrical knowledge

Basic Ethernet network knowledge

Formazione

Fluency in English

Working knowledge of Microsoft Applications

2 years experience in Technical Support/After Sales

Descrizione del lavoro

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Main Tasks and Responsibilities

• Follow a complete project from the order to the customer hand hover and coordinates and controls CISA Technical Centres on site on the field or from the office.
• New plants startup (devices configuration and customer training).
• Train the CISA Technical Centers about CISA products configuration, installation and customers management.
• Interact with the colleagues of the Technical Support and Sales teams to define the best systems and the devices list, to better match the customer requirements.
• Use tools and measurement instruments during site inspection to collect the information, necessary to define what components are needed.
• When necessary install and uninstall different devices and verify the correct installation and connection.
• Support, with the Technical Support Team, the Sales teams by provide the devices list, to better match the customer requirements.
• Provide technical solutions, how to interact with the customers and best practices to Technical Support teams.
• Apply structured problem-solving techniques to determine root cause(s) and possible corrective actions.

Required Skills

• Have the ability to support and coordinate single technician and teams.
• Be able to properly deal with customers and adapt to different situations and customer requirements, proposing the best solution.
• Willingness to travel at short notice mainly in Italy, but also abroad.
• Skills in assertive communication and open mind and behavior in stress situations.
• High knowledge regarding electronic devices electrical/ethernet connectivity, and ability to manage proprietary software tools to configure electronic devices.
• High Microsoft office knowledge especially Excel.
• Basic electrical knowledge.
• Basic Ethernet network knowledge.

Qualifications

• English language fluency (mandatory)
• IT literate with working knowledge of Microsoft Applications, essential (Excel, Word and Powerpoint).
• 2 years of experience in Technical Support/After Sales.
• Highly motivated and passion driven.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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