Customer Technical Support Specialist ITALY

Beckman Coulter - Diagnostics; Monza; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading diagnostics company in Cassina de Pecchi is seeking a Customer Support Specialist to diagnose technical issues and guide customers. Candidates should have a high school diploma (or equivalent) and at least 2 years of experience in customer or technical support, preferably in healthcare. This role requires excellent communication skills in Italian and English. The position offers the possibility of remote work arrangements and requires some travel.

Competenze

• High school diploma or equivalent; degree in Life Sciences or Biomedical Engineering preferred.
• Minimum of 2 years in customer support or technical support role, preferably in diagnostics.
• Exceptional communication skills, fluent in Italian and English; additional European languages advantageous.
• Ability to travel 15% overnight.

Mansioni

• Diagnose and resolve technical issues by guiding customers with solutions.
• Participate in training to enhance product knowledge and service skills.
• Build strong relationships with customers providing exceptional service.
• Document customer interactions and resolutions in service management systems.

Descrizione del lavoro

Overview

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

This position is part of the Customer Care Organization and is based full-time onsite at our office in Cassina de Pecchi, Italy

You will be a part of the CTS & Coordination European Team and report to the Manager Customer Technical Support and Coordination responsible for overseeing and managing the call centre and dispatching operations, ensuring efficient and effective communication between our technical support team and customers. If you thrive in a fast paced, customer centric role and want to work to build a world-class service organization—read on.

Responsibilities

• Diagnose and resolve technical issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools.
• Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
• Build and maintain strong relationships with customers by providing exceptional service and follow-up.
• Accurately document customer interactions, issues, and resolutions in the company’s service management systems adhering to quality compliance standards.

Qualifications

• High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
• Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
• Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both Italian and English. Additional European languages will be advantageous.
• Ability to travel 15% travel, overnight, within territory or locations.

Preferred experience

• Experience in the healthcare industry with multiple examples of successfully leading complex technical projects and teams with the ability to work independently and part of a team.
• Ability to “think out of the box” and express creative thinking and innovative ideas.

Working Conditions: This role is onsite. This role is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. #LI-Onsite

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit