Customer care & Sales Experiencer

YELLOWSQUARE; Roma; Ibrido; EUR 24.000; Tempo pieno

Descrizione del lavoro

A dynamic hospitality company in Rome is seeking a Customer Care & Sales Experiencer to enhance guest relations and maintain smooth communication. This full-time role requires 2-3 years of experience in customer care or sales. The ideal candidate is fluent in Italian and English, possesses excellent communication skills, and can handle challenges with a positive outlook. Benefits include a full-time contract and meal vouchers.

Servizi

€8/day meal vouchers

Professional development support

Room for growth

Energetic workplace

Competenze

• 2-3 years of experience in customer care, hospitality, or sales.
• Fluent in Italian and English (C1 level); extra languages are a plus.
• Ability to handle complex situations with a positive attitude.

Mansioni

• Build and maintain relationships with schools and travel agencies.
• Respond to guest inquiries and bookings via various channels.
• Coordinate with departments to keep guests informed.

Conoscenze

People skills

Problem-solving mindset

Communication skills

Detail oriented

Organized

Strumenti

Property management systems (Clock)

OTA extranets

CRMs

Google Workspace

Channel managers

Descrizione del lavoro

This range is provided by YELLOWSQUARE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We’re looking for a Customer Care & Sales Experiencer to join our awesome Sales and Customer Care team!

If you’re a people person who loves solving problems with a smile and keeping things smooth behind the scenes, this role is for you!

Based at our Rome HQ, you’ll be the connection point between our guests (B2C), partners (B2B), and all our Squares — making sure everyone experiences the full Yellow vibe, from first contact to check-out and beyond.

The ideal candidate is detail and customer oriented, organized, and empathetic, with excellent communication skills and the ability to handle complex situations with a positive, solution-oriented approach.

What you’ll be doing

• Build and maintain relationships with schools, tour operators, and travel agencies (B2B!)
• Respond to guest inquiries, bookings, and reviews via email, phone, and online channels (that’s the B2C bit)
• Keep communication flowing smoothly between all our Squares
• Coordinate with other departments to keep guests informed and happy

What you bring

• 2-3 years of experience in customer care, hospitality, or sales
• Fluent in Italian and English (C1 level) — extra languages are a big plus
• People skills and problem-solving mindset
• Comfortable using property management systems (Clock), OTA extranets, CRMs and Google Workspace. A nice plus if you are familiar with channel managers.
• Great at working in a team but also independent when needed
• Available full-time from our Rome HQ (with 1 remote day per week)

What you get

• Full-time contract – 4th level CCNL Turismo (€23.249,66 gross/year) and 40 hours/week on a rotating Monday–Sunday schedule
• €8/day meal vouchers
• YellowCredits
• An international, energetic, not-your-average workplace
• Room to grow: we support professional development and internal mobility
• A team that loves what they do and makes things happen

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Travel Arrangements

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