Client Operations Representative

Viva Wallet; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading tech bank in Europe is seeking to join their Operations Team. This role involves managing leads, assisting merchants with onboarding processes, and ensuring the seamless operation of services. Ideal candidates will have a strong interest in technology and excellent presentation skills to foster client relationships.

Competenze

• Experience in monitoring and analyzing account performance.
• Strong interest in technology and payments industry.
• Ability to identify customer technical and commercial requirements.

Mansioni

• Manage incoming leads and assist merchants with onboarding.
• Promote company services to potential merchants.
• Monitor active merchants post-activation.

Conoscenze

Monitoring account performance

Analyzing account performance

Presentation skills

Collaboration skills

Descrizione del lavoro

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As part of the Operations Team, you will be responsible for managing incoming leads, assisting merchants with onboarding, and ensuring the smooth operation of company’s services.

About

is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens ’s value proposition. envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Key Responsibilities:

• Assess and assign incoming leads to the appropriate team;
• Manage and assist existing merchants with the onboarding process and payment acceptance setup;
• Promote existing and new company’s services to potential merchants;
• Monitor and oversee active merchants post-activation to ensure seamless collaboration;
• Act as a key touchpoint between internal departments to support the effective use of internal systems and processes;
• Enter and maintain up to date client information into the company's database and keep records with relevant data;
• Monitor and analyze account performance to drive growth;
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

• Experience in monitoring and analyzing account performance to drive growth;
• Hold a strong interest in technology, with the desire to become a payments subject matter expert;
• Be able to identify customer technical and commercial requirements to craft solutions;
• Hold strong presentation skills, particularly over the phone or with video meetings;
• Possesses collaboration skills, able to work with a wide range of people to get stuff done;