Client Advisor / sostituzione maternità

Loro Piana; Turbigo; In loco; EUR 30.000 - 40.000; Part-time

Descrizione del lavoro

Un'azienda di moda di alta gamma cerca un Client Advisor per la sua boutique di Milano Montenapoleone. Il candidato ideale avrà una solida esperienza nelle vendite di lusso e sarà responsabile della costruzione di relazioni personalizzate con i clienti. Dovrà collaborare con il team e garantire un servizio clienti eccezionale. È richiesta la fluente conoscenza dell'italiano e dell'inglese. Lavoro di sostituzione maternità con un contratto specifico.

Competenze

• Esperienza consolidata nel settore delle vendite di lusso.
• Approccio orientato al cliente.
• Ottime capacità di interazione con la clientela.

Mansioni

• Sviluppare e mantenere solide relazioni personalizzate con i clienti.
• Fornire assistenza esperta ai clienti durante l'esperienza di acquisto.
• Collaborare con altri Client Advisors per condividere feedback e pratiche ottimali.

Conoscenze

Esperienza nelle vendite in ambito lusso

Focus sul cliente

Capacità di clienteling

Forti capacità di collaborazione in team

Fluente in italiano e inglese

Descrizione del lavoro

Siamo alla ricerca di un Client Advisor per la nostra boutique di Milano Montenapoleone, con un contratto di sostituzione maternità.

Overview

The Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. They focus on building personalized experiences with clients, understanding their unique preferences to recommend suitable products and services , and offering expert guidance during their shopping experience.

Key Responsibilities

Client Relationship Building:

• Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
• Utilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping experience.
• Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.

Product Expertise and Sales:

• Maintain a comprehensive knowledge of the store's product offerings, Retail environment and competitors.
• Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met.
• Contributes actively to the business objectives by achieving sales targets (contribution to the store KPIs)
• Regularly input and update customer information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of new sales opportunities for maximizing revenue.

Client Experience and Satisfaction:

• Deliver exceptional client experience, creating a memorable experience for clients visiting the store.
• Create desire for the brand with exceptional storytelling about the particular Maison (heritage and savoir faire) and show empathy and passion and following the steps of the Maison’s selling ceremony.
• Ensuring that the aftercare service is followed and issues are elegantly resolved.

Team Collaboration and Store Support:

• Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.
• Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.
• Embody the LVMH culture and be an ambassador of the LVMH values
• Compliance and data management:
• Apply all compliance regulations and guidelines from the HQ, concerning client data, but also transfer store operations etc.

PROFILE

• solid experience in sales in the luxury world
• strong customer focus
• luxury approach
• clienteling skills
• strong team spirit
• fluent italian and english