Client Advisor - Roma

Diesel; Roma; In loco; EUR 24.000 - 40.000; Tempo pieno

Descrizione del lavoro

A premium fashion company in Rome is seeking Client Advisors to enhance client experience and drive sales. The ideal candidates will possess prior sales experience and a passion for luxury retail. They will engage clients, manage relationships, and demonstrate brand knowledge. This role offers competitive commissions, employee discounts, and a supportive work environment.

Servizi

Competitive commissions system

Employee discount on Diesel products

Lunch vouchers

Development opportunities within the OTB group

Competenze

• Previous experience in sales, especially in fashion luxury/retail.
• Excellent understanding of the luxury sector.
• Digitally aware and open to new ways of working.

Mansioni

• Provide an excellent in-store experience for clients.
• Drive individual and team sales objectives.
• Manage client relationships and sales performance.

Conoscenze

Sales experience

Luxury sector understanding

Strong communication skills

Decision making

Customer focus

Descrizione del lavoro

Overview

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining its DNA, Diesel has evolved into premium casual wear, becoming a true alternative to the established luxury market. Diesel is a worldwide organization, present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores. For our important stores in Rome, we are now recruiting Client Advisors. This is a unique opportunity to join Diesel at a time of strong growth and transformation, becoming part of a team that sets new standards in client experience and style.

Responsibilities

• Act and think first of the client and their experience, with an in-depth knowledge of client desires, needs and expectations.
• Welcome and assist each client, providing an excellent in-store experience at all times.
• Master storytelling and the art of asking engaging questions.
• Create a long-term authentic bond with clients by making the experience feel truly about them.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
• Be proactively engaged in cross-selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Demonstrate Brand and product knowledge.
• Ensure and maintain the shop floor and visual displays to a high standard, complying with company operational guidelines and stock procedures.
• Contribute to a high level of security and prevent product thefts, including tagging garments and merchandise on the floor.
• Think innovatively about improvements, stay up-to-date with new fashion trends and competitors.
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
• Manage and drive sales by understanding client desires and creating a hand-crafted experience to achieve the best sales performance.

Qualifications

• Previous experience in sales is a plus; experience in structured fashion luxury/retail is a plus; passion for retail, client service and a commercial mindset.
• Excellent understanding of the luxury sector and product sensitivity.
• Strong communication skills; willingness to evolve in the organization; willingness to relocate is a plus.
• Digitally aware and open to new ways of working.
• Strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution.

What We Offer

• A competitive commissions system.
• A range of development opportunities in Diesel and OTB group store network in Italy and abroad.
• A generous employee discount on Diesel and OTB group brands.
• A youthful, dynamic team.
• Highly inclusive working environment.
• Lunch vouchers for each working day.
• As part of the OTB Group, a proactive environment with challenging goals, recognition of outstanding performances, and valuable career opportunities.
• People come first: international environment with employees of 60 nationalities and more than 60% women, with an average age of 35.

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