Client Advisor

Dolce & Gabbana; Forte dei Marmi; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion brand is seeking a passionate Client Advisor for their boutique in Forte dei Marmi, Italy. You will provide outstanding customer service while building strong relationships with clients. Ideal candidates have experience in luxury retail, strong communication skills, and are fluent in both Italian and English. This role offers a unique opportunity to engage with a sophisticated clientele and contribute to a renowned brand's success.

Competenze

• Proven experience in client-facing roles, preferably in luxury retail or fashion.
• A passion for delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Goal-oriented mindset with the ability to work well within a team.
• Attention to detail in visual merchandising.
• Fluency in Italian and English; additional languages valued.
• Knowledge of luxury fashion trends.

Mansioni

• Provide a personalized and outstanding shopping experience.
• Maintain strong, long-term relationships with clients.
• Stay informed about product launches and trends.
• Collaborate with the sales team to meet targets.
• Assist with visual merchandising and store presentation.
• Support stock management and ensure product availability.
• Handle customer transactions professionally.
• Participate in boutique events and promotions.

Conoscenze

Customer service delivery

Relationship building

Communication skills

Team collaboration

Fluency in Italian

Fluency in English

Descrizione del lavoro

Role Overview

We are looking for a passionate and customer-focused Client Advisor to join our boutique located in Forte dei Marmi, one of Italy’s most exclusive destinations. As a key member of our sales team, you will play an essential role in delivering an exceptional shopping experience, building lasting client relationships, and representing our brand’s values through impeccable service.

Your Contribution

• Provide a personalized and outstanding shopping experience to every client, proudly representing the brand’s values.
• Build and maintain strong, long‑term relationships with clients by anticipating their needs and exceeding expectations.
• Stay informed about the latest product launches, trends, and brand knowledge to offer expert advice.
• Collaborate with the sales team to meet individual and boutique sales targets, contributing to overall store success.
• Assist with visual merchandising and store presentation to ensure the boutique remains welcoming and aligned with brand standards.
• Support stock management by ensuring product availability and assisting with merchandise replenishment.
• Handle customer transactions professionally, ensuring a smooth and positive checkout experience.
• Participate in boutique events and promotions to boost customer engagement and brand visibility.

What You Bring to the Team

• Proven experience in client-facing roles, preferably in luxury retail or fashion.
• A passion for delivering exceptional customer service and the ability to build meaningful relationships.
• Strong communication and interpersonal skills, capable of engaging with a sophisticated and international clientele.
• Goal-oriented mindset with the ability to work well within a team and achieve sales targets.
• Attention to detail and understanding of visual merchandising and store presentation.
• Fluency in Italian and English; additional languages are a plus (Russian, Arabic, or Chinese are highly valued for international clients).
• Knowledge of the luxury fashion industry, trends, and customer expectations.