Bilingual Support Specialist (Italian/English)

Cross Border Talents; Amalfi; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading technology and services firm based in Italy is seeking a Customer Service Representative proficient in Italian and English. This full-time role involves assisting clients with inquiries via phone and chat, providing support for software applications, troubleshooting technical issues, and enhancing brand engagement. The company offers competitive salaries, performance-based bonuses, and comprehensive training and career development programs.

Servizi

Competitive salary

Performance-based bonuses

Referral bonus opportunities

Fully paid training

Career development programs

Language classes

Competenze

• High level of Italian and English (oral and written).
• Passionate about the entertainment and media industry.
• Excellent communication skills with a strong sense of empathy and teamwork.
• Positive and solution-driven attitude.

Mansioni

• Assist viewers through phone and/or chat with their inquiries.
• Provide account and application support, including questions related to software functionality.
• Troubleshoot technical issues, such as system configurations and network settings.
• Deliver accurate and real-time answers to inquiries.
• Contribute to building brand engagement for our clients.

Conoscenze

Italian (oral and written)

English (oral and written)

Communication skills

Empathy

Teamwork

Familiarity with digital streaming services

Descrizione del lavoro

A leading technology and services firm based in Italy is seeking a Customer Service Representative proficient in Italian and English. This full-time role involves assisting clients with inquiries via phone and chat, providing support for software applications, troubleshooting technical issues, and enhancing brand engagement. The company offers competitive salaries, performance-based bonuses, and comprehensive training and career development programs.