AFTER SALES SERVICE EMPLOYEE

Bvlgari; Roma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury retail company in Rome is seeking an After Sales Service Employee to manage client interactions and the repair process. The ideal candidate will have 4-5 years of experience in After Sales Service, data management proficiency, and be fluent in English. This full-time position requires a client-centric approach and the ability to work in a fast-paced environment.

Competenze

• 4-5 years’ experience in After Sales Service/Care processes and systems.
• Proficient in data management.
• Understanding of quality management.

Mansioni

• Manage client and product data for repairs.
• Provide updates to clients on repair status.
• Coordinate shipping to the Regional Care Service Center.
• Process invoices and monitor spare parts inventory.

Conoscenze

After Sales Service experience

Data management proficiency

Quality management understanding

Tech savvy

Fluent in English

Descrizione del lavoro

AFTER SALES SERVICE EMPLOYEE – Bvlgari

Bulgari Italia’s flagship store in Roma, Via Condotti, is seeking an After Sales Service Employee. Reporting to the After Sales Service Manager, the employee will ensure seamless Care Services and a positive client experience through proactive communication and efficient administration, managing the full repair cycle from receiving items and recording client/product information to coordinating with service centers, updating clients, and managing logistics.

Responsibilities

• Take in charge items to repair, keying in and managing all client and product data, filling in the appropriate Service form in CRM system.
• Manage the entire estimate process, providing prompt updates to clients.
• Check the repair status, contacting service centers and clients for any updates (item repair status, item delivery to store, etc.).
• Monitor and coordinate deadlines for care services to clients to ensure timely contact.
• Perform all administrative activities to ship items to the Regional Care Service Center.
• Be responsible for invoice processing.
• Coordinate the inventory of spare parts.

Qualifications / Professional Capabilities

• 4‑5 years’ experience in After Sales Service/Care processes and systems
• Data management proficiency
• Quality management understanding
• Tech savvy
• English fluency

Personal Competencies

• Client‑centric
• Impact driven
• Priority management
• Organized and efficient
• Adaptability
• Attention to detail
• Able to work in a fast‑paced environment
• Collaboration, being able to work in team

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Retail Luxury Goods and Jewelry

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