Account Manager

LetzFair - APP e Piattaforma per Networking e Matchmaking; Belluno; In loco; EUR 27.000 - 35.000; Tempo pieno

Descrizione del lavoro

A technology startup specializing in SaaS solutions is seeking a Customer Success Account to enhance client relationships. The successful candidate will manage the client lifecycle, support clients in using the platform, and collaborate internally to ensure satisfaction. Applicants should have at least 3 years of relevant experience, strong digital skills, and fluency in English.

Servizi

Meal vouchers

Continuous training

Smart working

Competenze

• At least 3 years of experience in client-facing roles.
• Fluency in English, both written and spoken.
• Strong familiarity with digital platforms and SaaS tools.

Mansioni

• Act as the main point of contact for clients to unlock platform potential.
• Manage the full client lifecycle from onboarding to renewal.
• Collaborate with internal teams to ensure customer satisfaction.

Conoscenze

Digital skills

Interpersonal skills

Communication skills

Problem-solving

Tech-savvy

Strumenti

Project Management tools (e.g., Asana, Trello)

Descrizione del lavoro

About LetzFair

About LetzFair

At LetzFair, we’re transforming the way people connect and experience events, trade shows, and business networking through our smart and scalable SaaS platform.

We provide a powerful, AI-powered networking and matchmaking platform designed to enhance the experience of events, congresses, trade shows, and professional communities. We are committed to delivering innovative solutions to our clients, including event organizers, exhibition managers, congress producers, and community leaders, while ensuring a first-class customer experience at every stage.

We’re growing fast and expanding across Europe. To support this growth, we’re looking for a Customer Success Account with excellent English skills, a passion for technology, and a customer-centric mindset. You will join our dynamic team and play a key role in building strong, long-lasting relationships with our clients.

We are seeking someone who is analytical, data-driven, and tech-savvy, with excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to manage projects independently. Motivation, creativity, initiative, and critical thinking are essential.

What you will do

As a Customer Success Account at LetzFair, you will be the main point of contact for our clients, helping them unlock the full potential of our platform. Your responsibilities will include :

• Supporting clients in managing the platform (note : this is not a development role, no coding skills are required). The role will involve working with numerous international clients from different countries, for whom English will be the main language of communication.
• Managing the full client lifecycle, from onboarding to renewal, while building and maintaining strong relationships with high-profile stakeholders.
• Ensuring clear communication and timely responses to client requests and issues.
• Collaborating with internal teams, especially product and development, to ensure customer satisfaction.
• Contributing to the design and implementation of strategies to enhance the customer experience and optimize internal processes.
• Creating and managing regular reports and analyses to support the sales team in developing and optimizing strategies.

What we are looking for

• At least 3 years of experience in roles requiring strong digital hard and soft skills.
• Proficiency with Project Management tools (e.g., Asana, Trello).
• Fluency in English, both written and spoken.
• Excellent interpersonal and active listening skills, with the ability to build trust and manage professional relationships effectively.
• Strong familiarity with digital platforms, SaaS tools, and emerging technologies (AI, apps, algorithms).
• A plus : proficiency in Spanish, German, or another European language, and interest / experience in the events industry.

What we offer

• A fast-growing company with exciting career opportunities.
• A dynamic and innovative environment where your ideas truly matter.
• Direct collaboration with leadership and a real impact on company strategy.
• A feedback-driven, collaborative team with a growth mindset.
• Clear career development paths within the organization.
• Benefits : meal vouchers, continuous training, smart working.
• Compensation : Annual gross salary range €27,000 - €35,000, with individual OTE (on target earnings) and company performance bonuses.

Ready to join us?

Ready to join us? Send us your CV along with a short introduction explaining why you are the right fit for this role.

Join us in shaping the future of events. LetzFair is waiting for you!

LetzFair is an equal opportunity employer. We welcome applications from individuals of all genders, ethnicities, sexual orientations, abilities, and backgrounds.