Virtual Services Sales Representative

Schneider Electric North America; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global leader in energy management is seeking a professional to manage leads and customer requests. The ideal candidate should have a Bachelor’s degree in Electrical or Electronic Engineering and 1-2 years of sales experience. Responsibilities include managing customer interactions, supporting existing customers, and maintaining account data. Candidates must be organized, sales-oriented, and possess strong interpersonal skills. Join us to make an impact today!

Qualifications

• 1-2 years of experience in Virtual or Outside Sales and technical support.
• Strong level of English (written and verbal).
• Ability to engage in technical sales conversations.
• Conversant with Digital interaction tools (Video Conferencing).

Responsibilities

• Manage customer requests within prescribed SLA.
• Take inbound calls to support existing customers.
• Engage with customers on digital platforms.
• Develop and maintain relationships with new accounts.

Skills

Sales oriented

Strong interpersonal skills

Organized

Good verbal and written communication

Ability to prioritize

Education

Bachelor/Associate degree in Electrical/Electronic Engineering

Tools

MS Office (Teams, Excel, Word, PowerPoint)

Bridge Front Office (bFO)

Job description

Key Responsibilities

• Manage the Leads and Customer Requests
• React quickly to customer requests within prescribed SLA
• Manage all the Leads which have standard Services scope with the main focus on
• Contract Renewals and upselling recurrent business.
• Take inbound calls and e-mails to support existing customer base
• Answer customer questions and educate on all SE Services offers
• Research & develop new points of contact and potential account identified from
• Demand Generation Engines (marcom activities, campaigns, Customer Care center etc)
• Engage with customers on digital platforms (i.e., LinkedIn) and be an active user
  Quote and close deals for standard Services offers (SKU based as spare parts, renewal contracts)
• Develop and maintain relationship with uncovered accounts where we have open/common opportunities to upsell
• Build and manage Services Opportunity Pipeline
• Analyze & qualify opportunities in Bridge Front Office (bFO: Schneider’s Sales force based Opportunity management tool) and secure a healthy pipeline
• Maintain the Account or Installed Base data in SE systems (BfO/bFS)
• Meet daily goals for outbound sales calls to follow-up customer requests and the Leads
• Foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leads
• Document all records of customer interaction and activity in bFO
• Develop up & cross-selling between Line of Businesses service offer
• Transfer new product sales opportunities to Account Managers from the Business Units or Product Virtual Sales from the country
• Coordinate with all the Services teams and product teams if needed, to satisfy service opportunities
• Report accurate monthly order forecasting

What qualifications will make you successful for this role?

• Bachelor /associate degree in Electrical / Electronic Engineering
• 1-2 years of experience on Virtual or Outside Sales, Services Representative, Call center customer technical support, CCC technical agent
• Native speaker level for local context, good level of English (written, verbal)
• Sales oriented / results oriented / daring / passionate / team player / organized / resilient / voice clear & understandable / engaging & enthusiastic
• Strong interpersonal skills, seeking new ways of learning to upskill himself or herself
• Basic to intermediate skill in MS Office products (Teams, Excel, Word, PowerPoint) and Bridge Front Office (bFO) is a plus
• Familiarity with Schneider Electric products and services
• Good verbal and written communication skills
• Able to prioritize and manage multiple tasks and build customer relationships
• Successfully complete assigned training paths and successfully engage in technical sales conversations
• Conversant with Digital interaction tools such as Video Conferencing and can effectively communicate in remote environment

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

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