TikTok Shop by Tokopedia - Seller Education Project & Knowledge Management,...

TIKTOK PTE LTD (TIKTOK); Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading tech company in Jakarta Utara is seeking a Knowledge & Strategy Manager to optimize educational initiatives for sellers and internal employees. The ideal candidate will manage projects focusing on knowledge creation and utilization, work collaboratively across functions, and possess strong analytical and project management skills. A Bachelor's degree in Business or Marketing and 2-4 years of relevant experience are required. Join us to make a meaningful impact with scalable education programs.

Qualifications

• 2–4 years of experience in e-commerce operations, specifically in strategy or product management.
• Strong organizational and project management skills capable of managing multiple initiatives.
• Excellent communication skills for cross-functional work.

Responsibilities

• Plan and manage education projects from initiation to completion.
• Develop and maintain a structured repository of learning resources.
• Collaborate with cross-functional teams to identify learning gaps.

Skills

Analytical skills

Project management

Cross-functional collaboration

Data-driven insights

Education

Bachelor’s degree in Business, Marketing, or related field

Job description

TikTok Shop by Tokopedia - Seller Education Project & Knowledge Management, ...

About the team The Education team designs and delivers projects that empower sellers and internal employees through scalable approaches. Our mission is to equip stakeholders with the knowledge, tools, and capabilities to succeed, ensuring initiatives are impactful, measurable, and aligned with business goals.

We work closely with cross-functional teams to deliver high-quality education programs, outreach strategies, and capability-building projects. About the role We are seeking a Knowledge & Strategy Manager (Education Team), Individual Contributor to design and execute projects that strengthen our knowledge ecosystem, optimize learning impact, and support strategic initiatives.

Our goal is to optimize education initiatives for both sellers and internal employees. This role combines analytical thinking, project management, and cross-functional collaboration to enhance how knowledge is created, structured, and utilized across the organization. You will manage projects end-to-end, collaborate with stakeholders across functions, and ensure delivery meets quality, impact, and scalability goals.

We’re looking for candidates who are analytical, data-driven, and eager to create meaningful impact through insights and execution.

• Plan and manage education projects from initiation to completion, ensuring timely delivery and alignment with business objectives.
• Build & Own the Knowledge Base: Develop and maintain a structured, scalable repository of learning resources that are accessible, in collaboration with subject matter experts, ensuring accuracy, relevancy and aligned with business priorities.
• Collaborate with cross-functional teams (product, marketing, operations, etc.) to gather requirements, identify learning gaps, align priorities, and ensure smooth execution.
• Monitor project performance against KPIs, analyze results, and recommend data-driven improvements.
• Scale with Efficiency: Streamline processes and workflows to improve efficiency, lead process improvement and automation initiatives to enhance how knowledge is created, shared, and optimized across the organization.

Responsibilities

Our role combines analytical thinking and cross-functional collaboration to optimize knowledge creation, structure, and utilization across the organization. You will manage projects end-to-end, collaborate with stakeholders, and ensure delivery meets quality, impact, and scalability goals.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 2–4 years of experience in e-commerce operations, specifically strategy, product management/marketing role.
• Strong analytical skills and data driven — able to interpret data, identify insights, and translate them into actionable recommendations.
• Strong organizational and project management skills, with the ability to manage multiple initiatives at once.
• Excellent communication and collaboration skills for cross-functional work.

Preferred Qualifications

• Self-motivated and able to work independently in a fast-paced environment.
• Experience in building or maintaining structured knowledge systems, process optimization or automation.
• Proactive, structured, and detail-oriented with a scalability mindset.