Teller

Permata Bank; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Indonesian bank is seeking a Customer Service/Teller to assist customers in managing their bank accounts and processing transactions. You will resolve inquiries, advise on products, and maintain compliance with regulations. The ideal candidate will have a minimum of D3/S1 education and at least 2 years of experience in a customer service role. Excellent communication skills and a service-oriented mindset are essential for success in this dynamic position.

Qualifications

• Minimum education of D3/ S1 from any major.
• At least 2 years of experience as a Customer Service/Teller.
• Reliable, able to work independently or in a team.

Responsibilities

• Assist customers with opening and managing bank accounts.
• Process transactions like deposits and withdrawals accurately.
• Resolve customer complaints regarding account services.

Skills

Service-oriented mindset

Good communication skills

Ability to work independently

Ability to speak English

Education

D3/ S1 from any major

Job description

Company Description

We are one of the top 10 biggest banks in terms of assets in Indonesia and listed in the Indonesia Stock Exchange, that offer banking products and services that help people and companies to succeed, creating wealth and growth through our Retail Banking, SME and Wholesale businesses.

Why PermataBank?

Here at PermataBank, you will Learn, Grow, and Make A Difference

You will have the appetite and the ability to learn many things, challenged to grow beyond ways you can imagine, and see the incredible difference you would have made along the journey.

This is our platform for you. We cannot promise a smooth ride, but rest assured, it is going to be a meaningful journey!

• Learn : We always think innovatively to improve the way we work, making it easier, better and faster.
• Grow : We provide excellent service to customers and encourage excellent performance in our daily work.
• Make a difference : We understand each other and together build strong relationships with internal and external parties based on mutual respect.

Job Description

• Assist customers with opening, closing, and managing their bank accounts, including checking, savings, and certificates of deposit.
• Process transactions for customers, such as deposits, withdrawals, transfers, and loan payments, ensuring accuracy and efficiency.
• Resolve customer complaints and inquiries regarding account services, fees, and banking policies, providing clear and concise information.
• Advise customers on bank products and services that meet their financial needs, such as credit cards, loans, and investment options.
• Implement fraud prevention measures by monitoring accounts for suspicious activity and verifying customer identity during transactions.
• Educate customers on digital banking services, including online banking, mobile banking apps, and ATM usage, to enhance their banking experience.
• Coordinate with other bank departments to address and resolve complex customer issues that require specialized attention.
• Perform routine administrative tasks, such as maintaining and updating customer account records, preparing documentation, and complying with banking regulations.

Job Requirements

• Minimum education of D3/ S1 from any major
• At least 2 year of experience as a Customer Service/Teller
• Service-oriented mindset and good communication skills
• Reliable, able to work independently or in a team
• Ability to speak English or other foreign languages is a plus

PT Bank Permata Tbk hereby informs that the company does not impose any charges in the employee recruitment process.