Teller

PT Bank Permata, Tbk; Gresik; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Sebuah bank terkemuka di Indonesia mencari Customer Service untuk membantu pelanggan dalam mengelola rekening dan transaksi. Posisi ini memerlukan pengalaman minimal 2 tahun dalam layanan pelanggan, kemampuan komunikasi yang baik, dan orientasi pada layanan. Kandidat yang mampu berbahasa Inggris akan menjadi nilai tambah. Bergabunglah untuk melakukan perbedaan nyata di industri perbankan.

Qualifications

• Pengalaman minimal 2 tahun sebagai Customer Service/Teller.
• Kemampuan untuk mengelola keluhan dan pertanyaan pelanggan.
• Pemahaman tentang produk bank, termasuk kartu kredit dan pinjaman.

Responsibilities

• Membantu pelanggan dalam membuka dan mengelola rekening bank.
• Memproses transaksi untuk pelanggan dengan akurasi.
• Pendidikan pelanggan tentang layanan perbankan digital.

Skills

Orientasi pada layanan

Kemampuan komunikasi yang baik

Kemampuan bekerja secara mandiri dan dalam tim

Kemampuan berbahasa Inggris

Education

D3/S1 di bidang apapun

Job description

Overview

We are one of the top 10 biggest banks in terms of assets in Indonesia and listed in the Indonesia Stock Exchange, that offer banking products and services that help people and companies to succeed, creating wealth and growth through our Retail Banking, SME and Wholesale businesses.

Why Permata Bank ?

Here at Permata Bank, you will Learn, Grow, and Make A Difference,

You will have the appetite and the ability to learn many things, challenged to grow beyond ways you can imagine, and see the incredible difference you would have made along the journey.

This is our platform for you. We cannot promise a smooth ride, but rest assured, it is going to be a meaningful journey!

Learn : We always think innovatively to improve the way we work, making it easier, better and faster.

Grow : We provide excellent service to customers and encourage excellent performance in our daily work.

Make a difference : We understand each other and together build strong relationships with internal and external parties based on mutual respect.

Job Description

• Assist customers with opening, closing, and managing their bank accounts, including checking, savings, and certificates of deposito
• Process transactions for customers, such as withdrawals, transfers, and loan payments, ensuring accuracy and efficiency
• Resolve customer complaints and inquiries regarding account services, banking policies, providing clear and concise information
• Advise customers on bank products and services that meet their financial needs, such as credit cards, loans, and investment options
• Implement fraud prevention measures by monitoring accounts for suspicious activity and verifying customer identity during transactions
• Educate customers on digital banking services, including online banking, mobile banking apps, and ATM usage, to enhance their banking experience
• Coordinate with other bank departments to address and resolve complex customer issues that require specialized attention
• Perform routine administrative tasks, such as maintaining and updating customer account records, preparing documentation, and complying with banking regulations

Requirements

• Minimum education of D3/S1 from any major
• At least 2 years of experience as a Customer Service/Teller
• Service-oriented mindset and good communication skills
• Reliable, able to work independently or in a team
• Ability to speak English or other foreign languages is a plus

PT Bank Permata Tbk hereby informs that the company does not impose any charges in the employee recruitment process.

Permata Bank is commercial bank for Business Activities (BUKU) 4, who has reached a net profit of more than 2 billion rupiah in 2022 and won Excellence in Workplace Wellbeing 2021 (Bronze Winner). So, we’re an agile place to Learn, Grow, and Make a Difference.

Permata Bank is commercial bank for Business Activities (BUKU) 4, who has reached a net profit of more than 2 billion rupiah in 2022 and won Excellence in Workplace Wellbeing 2021 (Bronze Winner). So, we’re an agile place to Learn, Grow, and Make a Difference.