Telemarketing Supervisor (Fintech)

PT Dana Pinjaman Inklusif; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A fintech company in Indonesia is seeking a Telemarketing Supervisor to manage a team focused on achieving sales targets. This role entails overseeing performance, training team members, and ensuring compliance with financial regulations. Ideal candidates will have a Bachelor’s degree and 2–3 years of relevant experience. Proficiency in CRM tools and strong leadership skills are essential. The position is based in Jakarta.

Qualifications

• Minimum 2–3 years of experience as a Telemarketing Supervisor or in a similar role.
• Strong leadership, coaching, and communication skills required.
• Understanding of basic financial products such as online lending or digital insurance.

Responsibilities

• Lead, motivate, and coach the telemarketing team to achieve sales targets.
• Ensure KPIs such as call volume and lead conversion rates are met.
• Prepare and submit performance reports to management.
• Provide training on communication techniques and product knowledge.
• Collaborate with Marketing and Customer Service teams.
• Ensure compliance with data privacy policies and financial regulations.

Skills

Leadership

Sales Data Analysis

Communication Skills

Coaching

Target-Oriented

Education

Bachelor’s degree in Marketing, Management, or Communication

Tools

Microsoft Excel

CRM tools

Telemarketing systems (e.g., dialers, lead trackers)

Job description

The Telemarketing Supervisor is responsible for managing a telemarketing team to achieve sales targets for the company’s fintech products or services. This role ensures the effectiveness of phone-based sales activities, increases lead conversion rates, and maintains high-quality communication standards in compliance with company policies and financial regulations (e.g., OJK/AFPI, if applicable).

Key Responsibilities

• Team Supervision: Lead, motivate, and coach the telemarketing team to achieve daily, weekly, and monthly sales targets. Conduct regular briefings, coaching sessions, and performance evaluations. Schedule and monitor work shifts while ensuring adherence to company SOPs.
• Target Achievement: Ensure that all KPIs (Key Performance Indicators), such as call volume, lead conversion, and closing ratio, are met. Analyze sales performance and develop strategies to improve team results.
• Monitoring & Reporting: Oversee call quality and ensure adherence to approved sales scripts. Prepare and submit daily, weekly, and monthly performance reports to management. Manage prospect databases to ensure accuracy and data security.
• Training & Development: Provide training on communication techniques, product knowledge, and objection handling. Develop and update internal training materials to enhance team skills.
• Cross-Department Coordination: Collaborate with Marketing, Digital Sales, and Customer Service teams to align strategies. Provide feedback on market needs and customer responses to fintech products.
• Compliance & Ethics: Ensure all telemarketing activities comply with data privacy policies and fintech regulations (e.g., OJK/AFPI). Uphold ethical communication standards in every customer interaction.

Qualifications

• Bachelor’s degree in any field (preferably in Marketing, Management, or Communication).
• Minimum 2–3 years of experience as a Telemarketing Supervisor or in a similar role (preferably in fintech, banking, or insurance).
• Strong leadership, coaching, and communication skills.
• Target-oriented and skilled in sales data analysis.
• Proficient in Microsoft Excel, CRM tools, and telemarketing systems (e.g., dialers, lead trackers).
• Understanding of basic financial products such as online lending, paylater, investment, or digital insurance.

Key Performance Indicators (KPIs)

• Monthly sales target achievement.
• Lead-to-customer conversion rate.
• Customer retention and satisfaction rate.
• Team efficiency (productive call rate).
• Compliance with company SOPs and industry regulations.

Central Jakarta, Jakarta, ID