Telemarketing Manager

EF Education First Gruppe; Jakarta Pusat; On-site; IDR 12.000.000 - 18.000.000; Full time

Job summary

A global education company is seeking a Telemarketing Manager in Jakarta Pusat. You will oversee and train a team, manage sales targets, and ensure customer satisfaction. The ideal candidate has strong leadership skills, a degree in marketing or business management, and over 4 years of relevant experience. Join us in making a difference through education.

Qualifications

• 4+ years of work experience as a Telemarketing Manager/Supervisor/Lead Telesales Manager.
• Familiarity with the latest industry trends and developments.

Responsibilities

• Lead and mentor a team to achieve individual and team KPIs.
• Build and maintain long-term customer relationships.
• Ensure customer satisfaction and address inquiries.

Skills

Leadership

Communication

Customer Relationship Management

Performance Management

Education

Bachelor’s degree in marketing or business management

Job description

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

About the Role

We are looking for an adaptive Telemarketing Manager to be a part of our team. You will be responsible for recruiting, training, and overseeing the performance of Telemarketing Representatives. You should also assist with the development and implementation of effective funnel performance strategies.

As a Telemarketing Manager, you should be able to address customer queries and will be responsible for setting monthly and weekly targets for your team. You should have excellent communication skills and possess good leadership. Your ability to perform under pressure, meet tight deadlines, and manage stressful situations will be a plus.

If you can help manage and boost the company’s sales, please get in touch. We would love to speak with you and welcome you to OPENING THE WORLD THROUGH EDUCATION.

Key Responsibilities

• Leadership & Team Management: Hire, lead, manage, and mentor a team of TMK to achieve individual and team KPIs; conduct daily check-ins, weekly 1:1 meetings, and performance evaluations to ensure alignment and drive improvement; provide training, coaching, and guidance to develop the skills and capabilities of team members; review each team member’s performance to identify opportunities for growth and improvement (call, WA quality, script, etc); address team issues and provide support; handle performance improvement initiatives when necessary, ensuring team members meet 95-120% of their targets consistently; ensure the accuracy and quality of day-to-day results; develop and implement effective lead generation processes to meet performance objectives; collaborate with marketing and sales teams to align funnel processes with overall business strategies and healthy COA; regularly analyze metrics and KPIs, preparing insights and actionable reports for senior management; stay updated on market trends, competitor activities, and new lead generation/process technologies to drive innovation; collaborate with marketing and sales to facilitate seamless handovers of qualified leads, appointments, and shows.
• Customer Relationship Management: Build and maintain long-term customer relationships; address customer inquiries and complaints; ensure customer satisfaction.

Requirements

• Bachelor’s degree in marketing, business management, or a related field
• 4+ years of work experience as a Telemarketing Manager/Supervisor/Lead Telesales Manager, or a similar role in the Tele/Sales department
• Familiarity with the latest industry trends and developments

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