Technical Writer

PT Sisindokom Lintasbuana; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading IT solutions provider in Indonesia is seeking qualified candidates for a technical documentation role. The position involves developing and managing documentation for various systems, supporting standards compliance, and preparing reports. Candidates should possess a Bachelor’s degree in Information Technology or System Information, have a strong commitment to customer satisfaction, and ideally be CCNA certified. This role promises an employee-centric environment with benefits for work-life balance.

Benefits

Employee-centric workplace

Health and family support

Flexible schedules

Continued education and professional development

Qualifications

• Understanding of IP / Enterprise / SP Network Concepts.
• Customer satisfaction orientation.
• Willingness to learn and commitment to work.

Responsibilities

• Develop and manage technical documentation related to all devices and systems.
• Support technical documentation requirements in accordance with company standards.
• Prepare and submit daily, weekly, and monthly activity reports.

Skills

Customer satisfaction oriented

Willingness to learn

Education

Bachelor’s degree in Information Technology or System Information

Tools

CCNA Certified

Job description

Responsibilities

• Develop and manage technical documentation related to all devices, systems, and services within the scope of Project MS.
• Support technical documentation requirements in accordance with standards set by the company and customers.
• Prepare and submit daily, weekly, and monthly activity reports to the Service Manager.
• Prepare work reports for each Corrective Maintenance visit approved by the Customer PIC.
• Actively coordinate with the Customer PIC regarding activity plans, work schedules, and the delivery of information from headquarters.
• Support the implementation of additional tasks assigned by headquarters, such as spare part delivery, report document management, and other supporting activities relevant to the project.

Requirements

• Bachelor’s degree in Information Technology, or System Information.
• Understanding of IP / Enterprise / SP Network Concepts: CCNA Certified Active (preferred).
• Willingness to learn and commitment to work.
• Customer satisfaction oriented.

Benefits & Perks

We firmly believe in cultivating a safe and employee‑centric workplace that makes employees feel rewarded and appreciated for their work. Benefits also support an employee and family's health, leaves, flexible schedules, and continued education and professional development.

PT. Sisindokom Lintasbuana is a member of Aneka Spring Telekomindo Group is one of the leading IT and Networking Solution provider in Indonesia. Having more than 30 years of experience in providing IT solutions to the business community is looking suitable qualified and experience personnel to fill the position of :