Technical Support Engineer

IBMC; Mengwi; Remote; IDR 498.836.000 - 831.394.000; Full time

Job summary

A prominent consulting firm in Indonesia is seeking a Technical Support Engineer for a remote position. This role requires a minimum of 2 years of experience in IT support, excellent English communication skills, and knowledge of Amazon Web Services and Web Development. The ideal candidate will respond to technical inquiries and maintain accurate records of customer interactions. Join us to drive business solutions in a dynamic environment.

Qualifications

• Minimum of 2 years of experience in IT/technical customer support.
• Knowledge of Amazon Web Service, Web Development, Programming Logic, and Computer Networks.
• Exceptional problem-solving skills and the ability to work under pressure.

Responsibilities

• Respond to technical inquiries, issues, and requests.
• Resolve technical problems related to products and services.
• Maintain accurate records of customer interactions and resolutions.

Skills

IT/technical customer support

Excellent English communication skills

Problem-solving skills

Tools

Amazon Web Service

Web Development

Computer Networks

Job description

IBMC stands as a prominent Business Management Consulting Company in Indonesia, dedicated to propelling business achievements. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

Currently we are helping our client, a company based in Bali looking for a Technical Support Engineer and will be managed directly under IBMC

Responsibilities

• This job opening is for remote work and requires working hours according to Pacific Standard Time (PST)/Time zone in Los Angeles, CA, USA (GMT-8)
• Response to technical inquiries, issues, and requests
• Resolve technical problems and questions related to our products and services
• Maintain accurate and up-to-date records of customer interactions, issues, and resolutions
• Deepen your knowledge of our products and services to better serve consumers
• Give our internal team of engineers ongoing input to help develop our products based on the customer\'s demand

Qualifications

• Minimum of 2 years of experience in IT/technical customer support
• Knowledge of Amazon Web Service, Web Development, Programming Logic, and Computer Networks
• Excellent English communication skills in both verbal and written
• Exceptional problem-solving skills and the ability to work under pressure, and in a timely manner.
• Programming skills are preferred.

Please note that only shortlisted candidates will be contacted.

Feel free to share this opportunity to your colleagues or friends.

Thank you!