Technical Service Engineer (TP Filling Machine)

PT Lami Packaging Indonesia; Jakarta Utara; On-site; IDR 328.245.000 - 574.430.000; Full time

Job summary

A leading packaging solutions provider in Jakarta Utara is seeking a Technical Service Engineer to ensure effective operation of filling machines at customer sites. The ideal candidate will have a Bachelor's degree in Mechanical Engineering and 5-8 years of hands-on experience with Tetrapak filling machines. Responsibilities include troubleshooting, maintaining customer satisfaction, and executing relevant reports. This role offers a chance to work in a dynamic environment focused on high-quality aseptic packaging.

Qualifications

• 5-8 years hands-on experience with Tetrapak filling machines.
• Ability to interpret electrical, mechanical and pneumatic drawings.

Responsibilities

• Provide high quality technical service at customer sites.
• Analyze, troubleshoot and solve issues with filling machines.
• Maintain customer relationships and support their concerns.

Skills

Knowledge of filling machines

Troubleshooting and problem solving

Communication skills

Education

Bachelor’s degree in Mechanical Engineering or related major

Tools

Mechanical tools

Measurement instruments

Job description

Overview

Provide high quality technical service to ensure effective and reliable operation of filling machines at customer site, reinstate the equipment into the production environment. Provide site service for customers as required including analyzing, troubleshooting and problem solving. Reduce customers' operational cost, ensure a high level of customer satisfaction by providing high quality services. Establish and maintain a continuous positive relationship with customers including support and follow-up on customers' concerns and problems. Execute and complete all relevant reports in an accurate and timely manner. Understand the importance of product quality and ensure a safe working environment. Other tasks assigned to support Technical Services team.

Responsibilities

• Provide high quality technical service to ensure effective and reliable operation of filling machines at customer site, reinstate the equipment into the production environment
• Provide site service for customers as required including analyzing, troubleshooting and problem solving
• Reduce customers’ operational cost, ensure a high level of customer satisfaction by providing high quality services
• Establish and maintain a continuous positive relationship with customers including support and follow-up on customers’ concerns and problems
• Execute and complete all relevant reports in an accurate and timely manner
• Understand the importance of product quality and ensure a safe working environment
• Other tasks assigned to support Technical Services team

Job Qualifications

• Bachelor’s degree in Mechanical Engineering or related major
• Comprehensive knowledge on filling machines, 5-8 years hands-on experience with Tetrapak filling machines
• Use of mechanical tools and measurement instruments
• Interpretation of electrical, mechanical and pneumatic drawings and diagrams
• Working placement: Cikande - Serang/ mobile to client - Indonesia
• Encourage applications from individuals with disabilities, candidates from underrepresented communities, and those from disadvantaged backgrounds

About Us

Lamipak is a producer of high quality aseptic packaging that provides the best value solutions to its customers. Initially set up to provide mass produce paper based packages for the beverages to food industries, it was only until 2007 when the Lamipak brand formally came into existence and was granted funding to construct a manufacturing facility dedicated to aseptic packaging. Since then, Lamipak has evolved over the past decade to become one of the leaders in providing aseptic packaging solutions where its products and services are used in over 50 different countries around the globe.