Technical Operations & Service Manager

PT Riasarana Electrindo; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading electrical solutions provider in Jakarta Utara seeks an experienced Technical Operations Manager to oversee on-time service delivery and manage technical projects. The ideal candidate will have 5–10 years in the field and experience leading teams. Candidates should be familiar with LV panels, VFDs, and PLC basics. Strong coordination and problem-solving skills are essential, along with a commitment to quality service. This role offers a dynamic environment where communication and operational discipline are key.

Qualifications

• 5–10 years in technical operations or field service.
• 2–3 years managing a service or operations team.
• Familiar with commissioning practices and field wiring.

Responsibilities

• Ensure on-time delivery and service quality.
• Manage small-medium technical projects.
• Coordinate across teams for job execution.

Skills

Technical operations

Project management

Problem-solving

Coordination

Operational planning

Tools

LV panels

VFDs

PLC basics

Job description

Ensure on-time delivery, SLA performance, and high-quality service execution.

Manage small–medium technical projects (seasonal 5–30%).

Coordinate with Sales, Supply Chain, Product Engineering, and Finance for smooth job flow.

Implement SOPs, checklists, quality standards, and safety compliance.

Reduce repeat issues through root-cause problem solving.

Lead and develop technicians & field engineers with operational discipline.

Maintain customer communication during service and job execution.

Improve operational metrics: turnaround time, first-time-right rate, documentation quality.

Requirements

Experience

5–10 years in technical operations / field service / electrical or automation execution.

2–3 years managing technicians or a service/operations team.

Familiar with LV panels, drives (VFD), PLC basics, field wiring, and commissioning practices.

Strong coordination, scheduling, and operational planning.

Ability to maintain order, structure, and clarity in dynamic environments.

Good reasoning, prioritization, and problem-solving skills.

High ownership, discipline, and integrity.

Able to communicate with customers & internal teams calmly and professionally.

Consumer Electronics Manufacturing 51-100 employees

With more than 30 years experience in electrical trading and automation solution business, PT. Riasarana Electrindo has been appointed by ABB, Panasonic, Hitachi, Meanwell, KSS, Togami, Max, Shimpo as their sole distributor Indonesia. We have become a leader in electrical control, power distributor, DC power supply systems and industrial automation products and services. We have a highly trained sales engineers that are ready to deliver our best services to all our ready to deliver our valuable customers.