Team Lead Credit Reviewer

PT. Pintar Inovasi Digital; Kota Yogyakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading digital innovation company in Indonesia is seeking a Team Leader for the Credit Review process. This role involves supervising KYC and Phone Verification agents, ensuring compliance with regulations while leading the team to meet performance targets. Ideal candidates should possess a minimum of 3 years of experience in these areas, along with strong communication skills and the ability to perform basic analysis using spreadsheets like Excel. Opportunities for both online and offline work may be available, including weekends.

Qualifications

• Minimum of 3 years of experience in Credit Review, KYC, and Phone Verification.
• 1 year of experience as Team Leader preferred.
• Understanding of P2P Lending or Banking processes.

Responsibilities

• Supervise KYC and Phone Verification agents.
• Lead the Credit Review team for performance targets.
• Prepare and analyze team performance reports.
• Report incidents related to KYC and PV processes.
• Update Credit Review procedures.
• Conduct training for KYC and PV agents.

Skills

Communication skills

Influencing abilities

Detail-oriented

Self-motivated

Basic analysis using spreadsheets

Education

Bachelor's degree in economics, management, or informatics management

Tools

Excel

PowerPoint

Looker Studio

Job description

Supervise KYC (Know Your Customer) agents in the customer review process to ensure compliance with both internal and regulatory requirements in support of the company’s business operations.

Supervise PV (Phone Verification) agents in verifying fund recipients as part of the KYC process, ensuring alignment with internal and external regulations.

Lead the Credit Review team to achieve performance targets while maintaining efficiency and accuracy in KYC and PV verification processes.

Prepare and analyze team performance reports, identify areas for improvement, and provide actionable recommendations for continuous process enhancement.

Report incidents or irregularities related to KYC and PV processes to Risk Management Division.

Develop and/or update Credit Review procedures, ensuring they are approved and aligned with Risk Management policies and regulator.

Collaborate with the QA Team Leader to conduct periodic refreshment training for KYC and PV agents to ensure ongoing compliance with internal and regulatory standards.

Collaborate with QA Team Leader to completing tasks related to CR and QA functions such as completing Internal Audit findings related to the Credit Review (CR) process in line with Quality Assurance (QA), preparing KYC and PV performance report materials as well as mitigating risks for the credit review process such as: daily, weekly and or monthly reports, presentation materials , etc.

Qualifications

Min Bachelor’s degree with major in economic, management, informatics management (information system) are preferred.

Minimum of 3 years of experience with strong knowledge in Credit Review (CR) Process (including Know Your Customer (KYC) and Phone Verification (PV)) with minimum of 1 year experience as Team Leader (TL) are preferred.

Proficiency in spreadsheets for basic analysis and reporting such as (excel, word, PPT) and presentation with looker studio.

Understanding business processes in the financial industry especially in P2P Lending and or Banking industries.

Willing to work offline or online on weekend (if needed)

Good communication, and influencing abilities proactive, self-motivated, positive mindset, detail-oriented, with a strong sense of responsibility and the ability to work independently and in a team.